More jobs:
First-Line IT Support & Customer Care
Job in
Cape Town, 7561, South Africa
Listed on 2026-08-19
Listing for:
University of Fort Hare
Full Time
position Listed on 2026-08-19
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
University of Fort Hare in the Western Cape seeks a First Line Service Desk Agent to provide initial support, diagnose issues, and deliver excellent customer service. The role requires documenting incidents, communicating progress, and closing requests.
You will log, triage, and help resolve common problems while ensuring user satisfaction. The position emphasizes strong communication, timely updates, and collaboration with teams to manage incidents and reporting.
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