M6730:Tech Services Spec

Field IT;
Infrastructure;
Provides Remote, On-Site, or Depot Technical Support to Fedex Operations Staff, Fedex Customers, & 3

Rd Party Organizations in the Diagnostics, Maintenance, & Support of all Electronic Technologies, Networks, & Software Applications Deployed;
Performs Technical Support Problem Resolution & Provides Input to the Isolation & Resolution of Component, Network, Hardware, & Software Problems.

At Fed Ex
, we connect people and possibilities across the globe.

As a Technology Services Specialist
, you won’t just be fixing systems—you’ll be enabling seamless logistics, supporting critical operations, and driving digital transformation across the Sub-Saharan Africa (SSA) market.

Based in Cape Town and operating as a key autonomous link for our Johannesburg-based IT leadership team, you will serve as the hands‑on and remote technical authority for Fed Ex operations staff, external customers, and third‑party partner organizations.

In this dynamic, high-impact role, you will manage, maintain, and troubleshoot the hardware, software, and network infrastructure that keeps our regional supply chain moving.

• Field & Remote IT Support:
  Provide remote, on-site, and depot technical support across electronic technologies, network infrastructure, and deployed software applications for Fed Ex operations, regional customers, and vendors.
• Problem Isolation & Diagnostics:
  Perform end-to-end technical problem resolution, isolating complex hardware, software, component, and network issues across local and remote SSA sites.
• Process & System Improvement:
  Apply specialist technical knowledge to execute and review cross-departmental procedures, ensuring alignment with divisional and global corporate goals.
• Design & Implementation:
  Participate in—and occasionally lead—the design, testing, and deployment of new technology processes and infrastructure enhancements within your domain.
• Autonomous Operations:
  Act as the trusted technical anchor in Cape Town, managing site visits, remote troubleshooting, and vendor coordination independently while keeping in close sync with the Johannesburg team.

We are seeking a proactive self-starter who thrives when working independently, possesses strong technical intuition, and communicates effectively across distance and diverse teams.

• 3 to 4 years of hands‑on experience in Field IT, Infrastructure Support, Network Diagnostics, or Technical Customer Support.
• Proven track record of supporting deployed hardware, enterprise applications, and network components both remotely and on‑site.
• Willingness and ability to work autonomously in Cape Town while supporting remote environments across the SSA region.

• Analytical & Problem‑Solving
  
  Skills:
  
  Sharp diagnostic ability to trace, isolate, and resolve root‑cause technical issues efficiently.
• Judgement & Decision‑Making:
  Sound technical and operational decision‑making under pressure to minimize downtime.
• Interpersonal & Communication
  
  Skills:
  
  Clear, empathetic communication when supporting field staff, remote users, and key clients.
• Influencing & Persuasion
  
  Skills:
  
  Ability to collaborate effectively across departments, guide third‑party vendors, and champion best practices remotely.

• Empowerment & Autonomy:
  Drive results independently with the trust and backing of a world‑class global organization.
• Regional Impact:
  Play a direct role in keeping trade and logistics moving reliably across Sub‑Saharan Africa.
• Growth & Innovation:
  Access continuous learning, specialist process exposure, and career development within Fed Ex Global IT.
• People First Culture:
  Work in a supportive environment that values safety, integrity, innovation, and teamwork—no matter where your seat is located.

Analytical Skills;

Problem Solving Skills;

Judgement & Decision Making Skills;

Influencing & Persuasion Skills;

Interpersonal Skills

Fed Ex was built on a philosophy that puts people first, one we take seriously.

We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive…