IT Business Analyst III | Retail IT | Operations Platform

Job Summary

We are looking for an experienced Business Analyst to work on exciting projects that focus on improving efficiencies for Retail Operations teams. This team handles a wide variety of projects spanning feature enhancements, legislative changes, and technical enhancements and requires a wide breadth of Operations process knowledge to be successful in this role. We aim to be a high performing team which achieves its goals through fostering an environment of psychological safety, ongoing learning, collaboration and peer support.

• Redesigning and implementing changes to drive efficiencies in operational processes, reduce risk and work on features to simplify our tech platform for the benefit of consultants. Many of our projects impact all operations departments and requires collaboration with multiple IT teams.

• Analyse and solve business problems using technology.
• Gain a deep understanding of the key business processes, people, and IT systems that support them.
• Gather, analyse, validate, and document requirements for business problems in collaboration with business stakeholders and the Product Owner
• Communicate with stakeholders and provide sufficient information to allow for informed business decisions.
• Identify the business problem and come up with appropriate solutions, identify project and solution risks, document benefits of existing and proposed solutions and conduct impact analysis of proposed solution.
• Critically evaluate information gathered from multiple stakeholders and reconcile conflicts.
• Assess scope of projects and assist with planning and prioritisation in collaboration with the Product Owner
• Analyse integration and system requirements. This is a skill that will be developed with you over time.
• Assist in guidance of project deadlines, schedules, and methodologies.
• Develop contingency plans where appropriate.
• Support and drive implementation of projects in collaboration with the Product Owner
• Development of test scenarios, test cases and testing activities necessary to assess the quality and completion of system implementations.
• Collaborate with developers to establish the technical vision and analyse trade-offs between business and system requirements.
• Support the business transition and assist business with change management.

• Support the overall wellbeing of our IT systems and help translate the knowledge gained by our team to knowledge that can be shared across the floor.
• Improve efficiency.
• Promote reuse of analysis and tech
• Improve team process.
• Drive quality.
• Drive knowledge share.
• Be the liaison between business and IT.

• Minimum of 18 months experience working in Retail Operations as a Team Leader, Specialist or Business Analyst
• A demonstrated history of working with Retail IT to deliver projects would be advantageous
• Keen interest in technology, data, databases, UX and integration
• Strong logical reasoning and attention to detail
• Ability to engage confidently with stakeholders at any level.
• Proven ability to run multiple projects simultaneously.
• Methodical approach to work
• Problem solving skills.
• Demonstrates the ability to deal with complexity.
• Good verbal, written, and interpersonal communication skills.
• Planning, organizational and time management skills
• Record of problem solving
• Experience with SQL would be advantageous

• Technology or Business Analyst qualification preferred.
• Although no formal qualification in a technology field is required, successful candidates will have a strong interest in technology generally and financial services.
• Familiarity with SQL advantageous
• Experience with BPM, CRM, or transaction processing technologies would be advantageous

Cape Town

28 August 2026