IT Professional; Level 1) CPT & JHB

Cape Town, South Africa | Posted on 08/24/2026

We help businesses around the globe to step into the futureconfidently by providing world-class IT services, in the most humanway possible. We have a passion for technology and the way that itevolves, which is why we’re constantly improving the tools and methodswe use.

We offer a wide range of services across South Africa and UK, which include:

Are you the kind of person who loves helping others, figuring things out, and getting technology to just work ?

Are you early in your IT career and looking for a place where you can learn fast, grow quickly, and be part of a team that genuinely has your back?

At Solid Systems , we believe great IT support starts with great people. We’re looking for a Level 1 IT Professional who brings curiosity, care, and a strong sense of ownership to everything they do.

This is more than a technical support role - it’s your foundation for a strong IT career.

• Be the first point of contact for clients - delivering friendly, human, and reliable support
• Diagnose and resolve technical issues within SLA, owning tickets from start to finish
• Escalate when needed - clearly, confidently, and with solid troubleshooting already done
• Routine client visits, maintenance checks, and proactive improvements
• Assist with projects like device rollouts, onboarding, and migrations
• Keep documentation, tickets, and time entries clean,accurate, and up to date
• Spot patterns, raise improvements, and contribute to better ways of working
• Excellent English verbal and written communication skills with clients and your team - building trust through every interaction

• 2+ years’ experience in IT support (helpdesk, service desk, or desktop support) in a managed services environment
• IT qualification and Microsoft Certifications
• Microsoft 365 administration (user management, Exchange Online basics, Teams/SharePoint fundamentals), Active Directory
• Basic Azure knowledge (identity concepts, resource basics) beneficial
• Windows desktop support and troubleshooting; macOS support experience advantageous
• Comfort working with ticketing systems and maintaining clear technical notes and customer updates
• Experience with RMM/PSA and documentation tools (N-able/N-central, Autotask, IT Glue), endpoint management (Intune)
• Clear communication - you make technical things feel simple and manageable
• Strong organisation and ownership in a fast-paced, ticket-driven environment
• Driver’s license and willingness to travel locally
• Real time ticket updates
• Structured and ability to follow process
• A mindset of learning, growth, and accountability

• Real mentorship and hands-on learning - you won’t be left to figure it out alone
• Clear growth pathways
• A team that celebrates impact and progress
• Extra leave days – we believe in more time off for what matters!
• Wellnessperks, performance bonuses, and real recognition!

If you’re looking for a place where you can learn fast, contribute meaningfully, and become exceptional at what you do - we’d love to meet you.