Senior Systems Analyst – Point of Sale

Job Purpose:

The Senior Systems Analyst – Point of Sale is responsible for analysing, designing, documenting, supporting, and continuously improving Cape Union Mart’s Point of Sale platforms.

Working closely with IT, business teams, vendors, and delivery teams, the incumbent ensures requirements are well understood, solutions are clearly defined, integrations are accurately specified, and changes are delivered with appropriate testing, operational readiness, and production support.

• Analyse requirements, processes, system behaviours, and integration impacts across POS and omnichannel sales.
• Translate business needs into clear functional specifications, technical specifications, user stories, process flows, interface requirements, and acceptance criteria.
• Support solution design for store trading, sales, returns, tendering, promotions, loyalty, gift cards, end-of-day processing, and in store omnichannel capabilities.
• Analyse and document inbound and outbound integration processes for POS systems.
• Validate cross-channel transaction and order life cycles, including sales, cancellations, refunds, returns, fulfilment updates, and reconciliation.
• Work with developers, technical leads, QA, vendors, and business stakeholders to clarify requirements, resolve gaps, and support delivery.
• Support enhancements, configuration, testing, releases, upgrades, and change requests through structured analysis and documentation.
• Support incident, problem, and service request resolution by analysing root causes, data flows, logs, integration failures, discrepancies, and business impacts.
• Contribute to system stability through proactive analysis, monitoring review, knowledge documentation, support handover, and operational readiness activities.
• Coordinate testing activities including scenario definition, defect triage, UAT, regression, transaction, tender, promotion, and production validation.
• Participate in Agile delivery, backlog refinement, sprint planning, reviews, retrospectives, and governance forums.
• Collaborate with business, IT, and vendor teams to support seamless customer and operational experiences across channels.
• Support vendor engagement by clarifying requirements, validating proposed solutions, tracking open items, and supporting release coordination.
• Identify opportunities to simplify store trading processes, improve documentation, reduce operational risk, and enhance system resilience.

• 2 to 3 years’ experience in systems analysis, business analysis, application support, systems integration, or solution delivery.
• Experience with Point of Sale, store trading, retail operations, payments, promotions, customer, loyalty, or transactional retail systems.
• Experience with omnichannel retail processes such as click-and-collect, pick-from-store, online returns in store, order handling, fulfilment, inventory availability, or customer order management would be advantageous.
• Experience working across POS, payments, loyalty, promotions, inventory, and finance reconciliation systems would be beneficial.
• Experience supporting business-critical production systems, including incidents, releases, change management, and operational support processes.
• Experience analysing APIs, middleware, databases, integrations, batch processes, and cloud-based platforms.

• Strong systems analysis, requirements gathering, process mapping, and solution documentation skills.
• Ability to write functional specifications, technical specifications, interface requirements, user stories, and acceptance criteria.
• Understanding of omnichannel retail architecture, including POS, payments, loyalty, promotions and customer platforms.
• Ability to analyse cross-channel transaction flows, order lifecycle events, integration messages, reconciliation points, and operational exceptions.
• Understanding of API integrations and REST/SOAP web services.
• Strong SQL skills for data analysis, investigation, reconciliation, and issue diagnosis.
• Experience working with JSON, XML, SQL databases, POS transactions, logs, monitoring tools, and integration traces.
• Knowledge of release management, deployment…