IT System Specialist

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands;
One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it’s our passion

The IT System Specialists is responsible for providing day-to-day technical support and maintaining the hotel's IT infrastructure, business applications and end-user systems. This role ensures the reliable, secure and efficient operation of technology services while delivering exceptional support to colleagues, enhancing the guest experience through reliable technology, and assisting with IT projects and initiatives.

• Contribute to the establishment, maintenance and continuous improvement of IT operations to support the administration and service delivery needs of the resort and its entities.
• Provide technical support to colleagues, ensuring incidents and service requests are resolved within agreed service levels.
• Commission, deploy, migrate and decommission hardware, software, network infrastructure and user access to support business operations.
• Perform user account administration, including Active Directory, Microsoft 365, email accounts, security groups and access permissions.
• Install, configure, upgrade and maintain approved operating systems, software applications and endpoint security solutions as directed by the IT Manager.
• Undertake routine maintenance, health checks and troubleshooting of desktops, laptops, printers, mobile devices, POS terminals, peripherals and other end-user equipment.
• Support and maintain hotel technology systems, including OPERA Cloud PMS, Simphony POS, telephony, CCTV, access control, guest Wi‑Fi, AV systems and other operational applications.
• Assist with the administration, maintenance and troubleshooting of LAN, WAN, Wi‑Fi, switches, routers, firewalls and internet connectivity.
• Conduct acceptance testing and quality assurance for new IT hardware, software and technology solutions prior to deployment.
• Accurately record, administer and manage the lifecycle of IT assets, software licences and consumables through the IT Asset Management System.
• Maintain IT documentation, knowledge base articles, system configurations, procedures, network diagrams and user guides.
• Proactively monitor system performance, infrastructure health, operating system updates, application patches, firmware updates and endpoint security to ensure systems remain secure and compliant.
• Administer, monitor and verify backup and recovery operations, investigate failures and report findings and recommendations to the IT Manager.
• Produce and review systems, infrastructure and network monitoring reports to identify trends, recurring issues and opportunities for improvement.
• Accurately administer and maintain the IT Helpdesk system, ensuring incidents, service requests and changes are logged, prioritized, updated and resolved appropriately.
• Investigate technical issues, document diagnostic information, actions taken and resolutions, and ensure users are kept informed throughout the support process.
• Develop and maintain technical procedures, standard operating procedures and user guides to improve service delivery and promote best practices.
• Coordinate…