IT Technician

Roles and Responsibilities

• Key Responsibilities
• Provide technical support for desktops, laptops, mobile devices, printers and peripherals
• Troubleshoot hardware, software, Windows 10/11 and Microsoft 365 issues
• Provide professional support to senior stakeholders, including directors and lawyers
• Manage the full endpoint lifecycle from onboarding to offboarding
• Administer Active Directory, Azure AD, Group Policy, DNS and DHCP
• Support Microsoft 365, including Exchange Online, Teams, SharePoint and One Drive
• Provide iManage/File Site user support
• Assist with Intune and endpoint management
• Troubleshoot VPN, Wi‑Fi and LAN/WAN connectivity
• Perform workstation builds, rebuilds and lifecycle replacements
• Maintain endpoint security, patching and access controls
  
  Assist with user access reviews, cybersecurity awareness and offboarding
• Maintain accurate ticket notes, documentation and asset records
• Liaise with vendors regarding repairs, warranties and escalations
• Participate in after‑hours/weekend standby when required
• Support IT operations across the Western Cape

• Grade 12
• 2–4+ years' experience in a corporate IT support environment
• Professional services or legal-sector IT experience advantageous
• Strong Windows 10/11 and Microsoft 365 experience
• Experience with Windows Server, Hyper‑V and VMware
• Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP and SMTP
• Experience with Teams, SharePoint, Exchange and Exchange Online
• Knowledge of LAN/WAN, Wi‑Fi and VPN technologies
• Knowledge of endpoint security and patch management
• Working knowledge of SQL
• Relevant IT certifications such as Microsoft or CompTIA advantageous
• Valid driver's licence and own reliable transport essential
• Willingness to travel between offices

• Friendly, professional and service‑oriented
• Strong interpersonal and communication skills
• Excellent attention to detail
• Able to work independently and under pressure
• Strong organisational and prioritisation skills
• Fast response time and effective problem‑solving ability
• Ability to multitask and manage competing priorities
• Willingness to learn and find solutions independently
• High level of confidentiality and professionalism

• Employment Type:
  
  Permanent Employment
• Industry: Legal Services
• Work space preference:
  Work Onsite
• Ideal work province:
  Western Cape
• Ideal work city:
  Cape Town
• Salary bracket: R 30000 - 37000
• Drivers License: CODE B (Car)
• Own car needed:
  Yes