Graduate Technical Support Specialis

1

Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

We hire amazing people from across South Africa, making our diverse group of team members, called N48

Xers, a force to be reckoned with.

• Manage incidents and service requests by resolving, investigating and escalating to relevant stakeholders as required
• Effect any change control activities which may be required
• Ensure that all failures, as required by the client, are communicated to the IT management Forum
• Provide input to Steercom, change control, project and any other operational meetings with the client
• Compile and prepare various reports or inputs thereto, as required by the client
• Attend to the programming of systems
• Attend operational meetings for the purposes of providing technical or subject matter specific input

• Relevant degree and an ICT certification in any of the telecommunications technologies
• CISCO Certifications are essential
• Proficient with MS Office Suite (Excel, Word and PowerPoint)
• Technical knowledge:
  
  CCNA - Basic Cisco Networking (WAN & LAN)