Mid-Client Success Manager

• Cape Town, ZA / Johannesburg, ZA - Hybrid (Remote and In Person)

Cyberlogic is a trusted Managed Services Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries. Cyberlogic has 5 distinct capabilities delivered by a specialist team inside Cyberlogic which include Managed Services, Cloud Solutions, Cyber Security, Data and Analytics and Modern work. For almost three decades, Cyberlogic has been committed to enabling digital transformation through delivering unquestionable value.

Our delivery focus has enabled us to build up a national and international footprint of loyal clients that rely on us to provide transparent, open guidance to improve their processes, grow their businesses, and secure their data.

Cyberlogic is part of the Hyperclear Technology group, which boasts a diverse technology offering including automation, software development, business process management (BPM) data analytics, and decisioning technology.

Through our non-profit, R4C(Ride for a Child), we partner with Bright Start Education Foundation, an organisation empowering deserving learners from underprivileged communities, providing holistic support and guidance throughout their educational careers.

• We challenge ourselves to be more AWESOME
• We are driven to KEEP learning and EVOLVING
• We look beyond symptoms to identify and RESOLVE ROOT CAUSES
• We hold each other accountable through CANDID and constructive FEEDBACK
• We respect and care for each other and know we will only SUCCEED if we work AS A TEAM
• We CARE deeply ABOUT the success of CYBERLOGIC
• We FINISH WHAT WE START
• We always GIVE OUR BEST even if it means putting in the hard yards
• We KEEP THINGS SIMPLE

The Mid Client Success Manager owns and develops trusted client relationships across an assigned portfolio, with accountability for retention, value creation, commercial growth and disciplined opportunity management. The role is responsible for understanding each client’s business context, technology landscape, operating pressures and growth priorities, then translating those insights into relevant Cyberlogic and Hyperclear group solutions. This includes managed support services, projects, hosting, Microsoft and cloud services, cyber security, data and analytics, automation, advisory-led engagements and cross-sell opportunities through group capabilities.

A key outcome for the Mid CSM is to orchestrate a structured client journey from relationship management and risk visibility through to roadmap development, adoption, expansion and measurable business value. This role requires strong consultative selling capability, technical and commercial acumen, CRM discipline, opportunity qualification, pipeline ownership and forecasting accuracy.

• Maintain trusted relationships with key client stakeholders, owning the client experience, sentiment and relationship-health view across the assigned portfolio.
• Prepare and share structured client portfolio updates during regular check-ins, covering relationship health, client sentiment, renewal status, commercial risks, service visibility, roadmap progress, active opportunities and agreed next actions.
• Maintain a regular cadence with the relevant Service Delivery Manager or delivery owner to obtain visibility of ticket trends, recurring issues, SLA concerns, escalations and service-impacting risks that may require client communication or risk mitigation.
• Proactively identify, record and elevate client risks, relationship concerns, perception shifts and service-impacting issues that may require mitigation.
• Maintain an up-to-date view of the client’s ICT environment, including managed services scope, Microsoft licensing, cloud and hosting services, cyber security posture, projects, key infrastructure, known gaps, lifecycle risks and potential improvement areas.
• Develop deep context of the client’s business landscape, operating model, stakeholder structure, technology ecosystem, vendor relationships, budget cycles and strategic priorities.
• Translate client context into practical value opportunities by aligning business…