AI Strategy Lead Customer Support & Automation
Job in
Cape Town, 7561, South Africa
Listed on 2026-09-05
Listing for:
DigiCert
Full Time
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software), AI Business & Operations
Job Description & How to Apply Below
Digi Cert is seeking a Technical AI Strategist to drive the next generation of AI-powered customer support. In this role, you will design, implement, and optimize AI solutions that increase automation, improve agent efficiency, accelerate case resolution, and elevate overall customer experience.
You will work cross-functionally with Support, Engineering, Product, and Content Strategy teams to build LLM-driven workflows, enhance knowledge content, and train AI systems to guide customers through
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