Network Monitoring Agent

Red Ember Recruitment (PTY) Ltd | Permanent

Cape Town, South Africa | Posted on 13/03/2026

Red Ember Recruitment is seeking to hire aNetwork Monitoring Agent based in Plattekloof.

• Real-Time Network Monitoring and Alert Response:
• Monitor network systems (Zabbix, Grafana, The Dude) for performance anomalies, service disruptions and triggers.
• Assess the severity and customer impact of incoming alerts.
• Initiate documented troubleshooting steps to resolve issues and independently where possible.
• Log all network incidents clearly and accurately in the ticketing system.
• Incident Communication and Escalation Management:
• Ensure clear and timely communication to relevant stakeholders regarding incident status,impact, and estimated time of resolution (ETA).
• Follow established escalation procedures, engaging higher-level support teams when necessary.
• Pro-actively chase resolutions, keeping all stakeholders informed at regular intervals until issues are fully resolved.
• Assess and clearly document customer impacts associated with network alerts and incidents.
• Prioritise incidents based on the level of customer impact and urgency.
• Consistently adhere to agreed-upon Service Level Agreements (SLAs), ensuring timely responses and resolutions.
• Develop a comprehensive understanding of network infrastructure, monitoring systems, and Bcustomer environments.
• Identify opportunities for process improvements, system enhancements, and monitoring optimisations.
• Actively participate in training and knowledge-sharing initiatives within the surveillance team
• Adherence to SLAs.

• Previous experience with network monitoring tools (Zabbix, Grafana, The Dude) advantageous.
• Experience with ticketing systems in a team-based support environment is beneficial.
• Basic understanding of network protocols (TCP/IP, DNS, DHCP, HTTP, ICMP, SNMP).
• Fundamental network troubleshooting skills advantageous.
  Proficiency in Microsoft Office (Word, Excel, Outlook).
• Professional
  
  Skills:
• Strong communication skills, both written and verbal, for clear stakeholder interactions.
• Attention to detail when logging, updating, and documenting incidents.
• Ability to multi-task effectively and prioritise work in a high-pressure, fast-paced environment.
• Demonstrated problem-solving and analytical capabilities.
• Familiarity with SLA principles and their application in a network monitoring context.
• Strong interpersonal skills, able to work collaboratively with cross-functional teams.
• Grade 12 is required.
• A relevant tertiary diploma or degree will be beneficial.