Senior Platform and Compute Engineer

About the job Senior Platform and Compute Engineer

Senior Platform and Compute Engineer - 12 Month Contract

Maintain service availability for customers by:

• Performing routine maintenance
• Proactively monitoring alerts and status changes
• Perform project-related duties for new and changing infrastructure deployments as required.
• Regularly update customers on the progress of incidents, problems, and changes via telephone and email.
• Regularly update The Company's ticketing systems (Service Now / Autotask) with quality notes on incidents, problems, and change requests.
• Complete customer Change Requests, including:
  • Impact and risk analysis
  • Implementation (including out-of-hours where required)
• Provide technical consultancy across the business to support the integrity and performance of Platform and Compute initiatives.
• Provide senior-level technical assistance when Tier 1 efforts have not resolved incidents.
• Identify and implement practical technical solutions without compromising commercial viability.
• Stay current and certified in relevant technologies.
• Capture recurring faults and perform root cause analysis.
• Proactively identify and act on fault trends.
• Act as Lead Engineer for key customers of The Company for support, service transition, and project work.
• Participate in the on-call rota to ensure 24/7 support availability and respond to out-of-hours calls within SLA time frames.
• Attend the Change Advisory Board for customer change requests.
• Represent Platform and Compute Support in meetings and internal working groups.
• Attend customer meetings to provide technical consultancy (primarily via video conferencing, occasionally onsite).
• Visit customer sites for project or support-related activities.
• Conduct technical audits for key customers as part of the Service Improvement Process or where issues are identified.
• Collaborate with the solutions team to develop new services and proposals.
• Keep all customer documentation up to date.
• Provide input for customer-facing Technical Incident Reports.
• Identify and help close gaps in technical documentation, skills, and knowledge.
• Create and maintain accurate technical documentation for customers.

Graduate or qualified by experience, with preferred certifications including:

• Microsoft Certified:
  Azure Solutions Architect Expert (AZ-305)
• VMware VCP VCP-DCV 6.x, 7.x, 8.x
• Dell EMC
• Dell Server certifications (advantageous)
• HPE Server certifications (advantageous)
• ITIL Foundation

• VMware vSphere 6.x7.x
• Microsoft Hyper-V
• SAN Fabric Switches:
  Brocade, Cisco
• Server hardware support:
  Dell, HP, IBM
• Azure IaaS cloud administration and support
• Administering/troubleshooting Windows Server and associated roles (DNS, Active Directory, AD Connect, etc.)
• O365/M365 deployment, migration, and administration
• Backup and disaster recovery technologies (e.g., Veeam, Azure Site Recovery)