IT Helpdesk & SLA Coordinator — Admin
Job in
Cape Town, 7561, South Africa
Listed on 2026-09-09
Listing for:
MyCareerCraft
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
My Career Craft in Cape Town is seeking an IT Helpdesk & SLA Coordinator / Administrator for a permanent role. You will log and manage support tickets, monitor SLAs, and coordinate engineer schedules while maintaining proactive client communication.
The role requires 1–3 years in a helpdesk/IT support environment, with an IT-related qualification preferred. You will work in a fast-paced setting, accurate billing, and a focus on process-driven service delivery.
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