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Graduate Customer Success Specialist
Job in
Cape Town, 7561, South Africa
Listed on 2026-09-16
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-16
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- Respond to customer inquiries via chat, email, or phone
- Provide customer and product support and guidance
- Diagnose and troubleshoot issues
- Guide customers through product features and best practices
- Escalate complex issues to appropriate teams
- Document customer interactions and feedback
- Identify trends in customer inquiries to improve processes and address common issues
- Collaborate with cross-functional teams to improve customer experience
- Assist with onboarding and training for new customers
- Contribute to knowledge articles, process documents, and FAQs
- Maintain the Knowledge Base with solutions to common problems
- Track and manage support tickets
- Analyze customer data, common issues, bottlenecks, and areas of improvement
- Communicate proactively and engage with customers
- Meet and exceed service levels to ensure high-quality service delivery
- Provide clear, accurate, timely, data-driven, and actionable reports on customers' telecoms environments
- 3-year tertiary qualification (minimum NQF level
5) - Degree or Diploma in Information Technology or Telecommunications
- Strong problem-solving abilities and technical troubleshooting skills
- Ability to communicate technical concepts to non-technical users
- Understanding of CRM and ticketing systems
Demonstrates strong problem-solving abilities and technical troubleshooting skills while effectively communicating technical concepts to non-technical users. Proficient in managing customer inquiries and improving customer experience through collaboration and data analysis.
Highest-signal resume keywords- Technical Troubleshooting Skills
- Customer Support Experience
- CRM and Ticketing Systems
- Data Analysis
- Communication Skills
- Problem-Solving Abilities
- Technical Troubleshooting
- Customer Support
- Data Analysis
- Knowledge Base Management
- Communication Skills
- Collaboration
- Proactive Engagement
- Degree in Information Technology
- Diploma in Telecommunications
- Customer Experience
- Telecommunications
- Onboarding
- Process Improvement
- Service Levels
- CRM Systems
- Ticketing Systems
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