Customer Intelligence Manager

Job category: Media, Advertising, PR, Publishing and Marketing

Location: Cape Town

Contract: Permanent

EE position: Yes

Clicks Group

To develop and lead the customer intelligence strategy by leveraging customer, market and marketing insights to identify actionable opportunities that inform strategic decision-making, drive commercial growth, maximise customer value and create sustainable competitive advantage.

• 8-10 years' experience in customer intelligence, customer analytics, business intelligence, market insights, commercial analytics or related strategic analytical environments.
• 5-7 years' experience applying analytical and insight-led approaches to support business strategy, decision-making and performance improvement.
• 5 years' experience working with customer, market, commercial, financial or operational data to identify trends, opportunities and business risks.
• 5 years' experience operating in complex, cross-functional environments requiring engagement with multiple business functions and stakeholders.
• 3-5 years' experience influencing business planning, strategic initiatives and organisational decision-making through data-driven recommendations.
• 3-5 years' experience leading projects, programmes or business initiatives involving multiple stakeholders and competing priorities.
• 3 years' experience leading or managing a specialist teams.
• Experience with in retail, pharmacy, FMCG, loyalty, consumer services, eCommerce or omnichannel environments.
• Experience establishing, transforming or maturing an analytics, intelligence or business insight capability.
• Experience working with large and diverse data environments, including multiple systems, sources and data governance requirements.
• Experience supporting customer strategy, customer value management, loyalty programmes or customer engagement initiatives.
• Experience managing external suppliers, research partners, technology providers or specialist consultants.

• Advanced data analysis, interpretation and insight generation.
• Strategic business analysis and evidence-based decision support.
• Commercial and financial analysis.
• Forecasting, trend analysis and scenario modelling.
• Executive reporting, data visualisation and insight communication.
• Strategic planning, prioritisation and resource allocation.
• Stakeholder engagement, influencing and facilitation across multiple business functions.
• Project leadership and the implementation of customer intelligence initiatives, frameworks and operating models

Planning, organising and coordinating multiple priorities and competing business demands.

Development and optimisation of customer intelligence and performance measurement frameworks.

• Predictive analytics and statistical modelling.
• SQL and data extraction.
• Research design and quantitative analysis techniques.
• Vendor and strategic partner management.
• Change management and organisational adoption practices.
• Agile delivery and continuous improvement methodologies

• Customer intelligence, customer analytics and customer value management principles.
• Consumer behaviour, customer segmentation and loyalty programme management.
• Retail, omnichannel and digital commerce business models and performance drivers.
• Business intelligence, performance measurement and management reporting frameworks.
• Market research, competitive intelligence and environmental scanning methodologies.
• Data governance, data quality management, information stewardship and data privacy principles.
• Commercial strategy, revenue growth and value creation methodologies.
• Strategic planning, organisational decision-making and business performance management.
• Statistical concepts, forecasting methodologies and analytical modelling approaches.
• Advanced analytics,…