Graduate AI & UX Analyst: Innovation

We Are Innovators & Category Creators

Foundedin Cape Town, South Africa, in 2000, Clickatell made history as the first company to connect businesses on the internet with consumers on mobile phones via SMS, using just four lines of code. Today, it powers AI-driven chat commerce experiences for leading enterprises across banking, retail, travel, telecoms, healthcare and more, trusted by global brands including Fiserv, Ria, Discovery,Absa,GoTyme, Standard bank,Fly Safair, Clientèle,Pickn Pay, Walmart, MTN, Telkom, Toyota, Europcar, and thousands of additional businesses across the US, Europe, and the Global South markets.

Over 25 years, Clickatell has continued to innovate and introduced a series of industry firsts, including the world’s first tokenized payments in Whats App; KYC-compliant chat banking; best-in-class conversational commerce utility use cases; and the launch of Chat-2-Pay in partnership with Visa. Its award-winning, enterprise-grade AI-powered Chat Commerce Platform enables leading consumer brands to interact and transact with customers in the same chat interface they use every day to run their lives.

Are you a recent graduate with a passion for human behaviour, a curiosity for technology, and a desire to shape the future of AI-driven user experiences? Ifyou'reready to be at the forefront of technological advancements and drive innovation in a dynamic environment, our Innovation Graduate Programmight be the perfect opportunity for you to kickstart your career.

This graduate program runs from1 February 2027 to 30 November 2027and is open to candidates who are currently based in Cape Town, as in-person collaboration and participation will form part of the experience.

We Do The Right  Things

Responsibilities of the Role

What You'll Learn and Do:

• AI and User
  
  Experience:
  
  Explore the intersection of psychology, AI, and user experience.
  
  You'lllearn toanalyzeuserbehaviourand psychological principles to inform the design and development of intuitive, human-centered AI systems within our chat commerce platform.

• Creative Problem Solving:
  
  Learn how to approach complex challenges with innovative solutions.
  
  You'llbe encouraged to think creatively and find novel ways to address industry-specific problems by understanding the user's perspective.

• Technology Trends:
  
  Stay on the cutting edgeof technology by exploring emerging trends in AI and machine learning and understanding how these innovations can be applied to create more effective and engaging SaaS offerings.

• Product Development:
  
  Gain insights into the entire product development lifecycle.
  
  You'llbe involved in concept ideation, prototyping, and testing of new features, focusing on the user experience and interaction with AI.

• Market Research:
  
  Understand customer needs and market dynamics.
  
  You'llconduct research toidentifyopportunities for innovation, ensuring our solutions are not only competitive but also psychologically sound and user-friendly.

Why Join Us:

• Innovation Culture:
  
  Be part of a culture that values and rewards innovation. We encourage and support employees to explore new ideasand turn them into reality.

• Mentorship:
  
  Benefit from the guidance of industry leaders and experts who are passionate about nurturing the next generation of innovators.

• Career Growth:
  
  Our program is designed to propel you into a fulfilling career in innovation and technology.
  
  We provide opportunities for advancement and skill development.

• Impact:
  
  Your work will have a direct impact on our SaaS offerings and the industries we serve.
  
  You'llhelp shape the future of technology solutions.

• Recent graduate with a degree in a relevant field (Psychology, Cognitive Science, Human
  - Computer Interaction, etc.) with an interest in technology and AI.

• Strong problem-solving and critical thinking skills.

• A creative and forward-thinking mindset.

• Excellent communication and collaboration abilities.

• An eagerness to learn and adapt tonew technologies.

A Bit About You

• Team Player:
  Self-directed and dedicated team player who positively engages with the team to solve.

• Optimizing Processes:
  Optimallyutilizesthe tools and resources available to maximizes output. Conducts day-to-day operations using best practice to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements.

• Expert Thinker:
  Equipped with specialist knowledge and makes recommendations that are practical,smartand ready to implement. Remainsup to datein the industry and offers…