Product Support Analyst Graduate

We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

• You will report to the Service Desk Director
• You will work with the Service Desk Team
• You will be contributing towards being in direct contact with the customer and serving as an important part of the Service Desk while answering questions, creating initial tickets, and facilitating the initial call from external customer inquiries or incidents
• You will gather incident details and record in the tracking system, including incident description and customer information, a component of the product or services affected, business impacts, workflow and subsequent severity level, and escalating customer incidents when unable to resolve within the service desk

• Undergraduate qualification in IT or a Business-related qualification
• Exposure to accounting/ finance
• Analytical attitude
• Proficient in Microsoft Office (Word, Excel, and Outlook) skills
• Proficient in English in a business environment