SEO and Digital Marketing Specialist

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

SEO Marketing Specialist to support our digital marketing initiatives through strong on-page optimization, content enhancement, and performance analysis. This role focuses on implementing SEO best practices, improving search visibility, and driving organic traffic growth.

• Conduct keyword research, competitive analysis, and technical SEO audits to identify optimization opportunities.
• Optimize website pages, metadata, and on-page elements to improve rankings and search visibility.
• Assist with link-building activities and monitor backlink quality.
• Collaborate with content teams to develop search-optimized website, blog, and social content.
• Support content planning through content calendars and keyword frameworks.
• Monitor SEO KPIs, analyze performance, and create regular reports.
• Identify trends, gaps, and opportunities using analytics tools.
• Stay current with SEO best practices, algorithm updates, and industry trends.

• Associate degree, certification, or equivalent experience in Marketing, Communications, Digital Media, or a related field.
• Hands-on experience with SEO or digital marketing.
• Proficiency with SEO tools such as Google Search Console, SEMrush, Ahrefs, Moz, or similar.
• Strong analytical, communication, and writing skills.
• Ability to multitask and collaborate cross-functionally.

• Experience with CMS platforms (Word Press, Webflow, Shopify).
• Familiarity with basic HTML/CSS for on-page fixes.
• Working knowledge of Google Analytics and GA4.
• Understanding of how SEO integrates with broader digital marketing channels.
• Experience with social media content optimization.
• Knowledge of local SEO, schema markup, or technical SEO basics.

• Annual Leave Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services, ensuring essential healthcare support and peace of mind.
• Career Growth We prioritize internal promotions and offer clear pathways for advancement across departments.
• Paid Training Gain valuable skills and knowledge while earning a salary.
• Positive Work Environment Join a collaborative, team-oriented culture that values engagement and support.
• Casual Dress Code Enjoy a relaxed dress policy that lets you work comfortably.

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job…