Delivery Manager

Shape the Future of Service Excellence with Ten! Driving Innovation. Building Trust. Redefining Service Excellence.

Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world's leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, Swisscard and Royal Bank of Canada. Corporate clients use Ten's services to acquire, engage and retain affluent, high net worth customers or valued employees.

The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives.

Millions of individuals worldwide have access to Ten's services across lifestyle, travel, dining and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives.

We're profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we're setting the standard for sustainable growth and technology, AI driven innovation.

For more information, check out our Welcome to Ten video!

We are looking for a Delivery Manager to join our team in Cape Town. This is a dual-focused role, combining a broad, strategic delivery and coaching function with the specific responsibility of managing new client launches or features on the Ten Platform. This position requires a servant-leadership mindset and a strong understanding of both agile and traditional project frameworks. The role involves leading and coaching teams to ensure the successful delivery of high-quality software solutions and projects.

You will act as a key liaison between various business, product, and engineering teams, driving a culture of continuous improvement and transparent communication.

• Lead, facilitate, and coach agile/lean practices within global teams, embedding these practices and helping define standards such as Jira workflows and ceremonies.
• Support, coach, and advise both newly formed and experienced, self-organized teams to promote a culture of accountability.
• Provide guidance to wider stakeholders on agile/lean/delivery principles and methodologies.
• Mentor team members and contribute to delivery strategies

• Manage the end-to-end delivery of projects, enhancements, and new client launches on the Ten Platform.
• Ensure alignment with business objectives, timelines, and budgets for all deliverables.
• Serve as the primary liaison between Product, Engineering, Support, and Business teams, ensuring clarity on delivery expectations and timelines.
• Identify, assess, and mitigate risks and issues proactively.
• Collaborate across the organisation to align delivery roadmaps, balancing dependencies between agile and waterfall projects.
• Manage site configurations on new and existing clients using a CMS application like Django CMS.
• Run important sessions such as kick-offs and retrospectives.

• Collaborate with product managers, business stakeholders, and technical teams to define project/enhancement scope and deliverables.
• Provide regular and clear project reporting to stakeholders, defining and owning delivery reporting standards.
• Promote transparency and communication across all teams, handling escalations and resolving organisational impediments.
• Drive a culture of continuous improvement by evaluating and enhancing delivery processes to boost efficiency, scalability, and team performance.
• Reinforce agile/lean best practices in day-to-day operations and champion a culture of innovation.

• Drive a culture of continuous improvement by evaluating and enhancing delivery processes to boost efficiency, scalability, and team performance.
• Reinforce agile/lean best practices in day-to-day operations and champion a culture of innovation.

• 2+ years experience of managing the delivery of digital projects

• Experience in creating and managing digital product specifications (user stories, acceptance criteria etc)
• Experience with a Content Management System (CMS) application
• Experience in using JIRA and AGILE methodology
• A process driven, methodical and detail orientated mind
• Strong communication and collaboration skills, able to coordinate cross-functional teams
• Ability to work in a fast-paced environment and motivated by delivering results
• Commercial acumen

• Experience with Django CMS

• Experience in the travel industry