IT Support Technician

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City. We’re a powerhouse built on ecades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience.

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Digi Outsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

We’re building experiences that wow our customers and that starts with bold, curious people who want to do work that matters.

If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.

As an IT Support Technician. You will be required to provide professional technical support to meet the needs of the organization.

You’ll take ownership of work that gives us our competitive edge, including:

• Installing, Configuring, Maintaining and Troubleshooting of user workstations, laptops on company infrastructure.
• Ensuring correct software is loaded onto the user’s machine before delivery. The use of Intune and the understanding of the processes and general functionality of it.
• Front Line Desktop Support via Chat Support or Jira Service Management initiated requests
• Troubleshoot problems via Teams, in-person remote desktop technologies
• Company Infrastructure monitoring and proper escalation of alerts on systems like Grafana, Kibana and Nagios
• Office
  365, Exchange on-prem and Exchange
  365 experience.
• Microsoft Entra and Active Directory administration.
• User Rights Management via group membership changes in Active Directory and Entra
• Corporate and Call Centre applications support, troubleshooting and issue escalation
• Knowledge and experience on Windows 11 and Mac
• Ability to diagnose and fix Hardware problems, ability to replace hardware parts.
• Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives and laptop internals
• Good knowledge of Dell products
• Keen learner, able to apply new technologies /methods as they become available

This list covers your core responsibilities with plenty of room to stretch, explore and take on new challenges as we grow.

You’re someone who brings:

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to high‑quality work
• Adaptability – you stay sharp, productive and positive in fast‑moving environments
• IT Qualification in A+ and AZ-900
• 2-3 years’ experience providing corporate end user desktop support
• 2-3 years’ experience supporting Windows workstations and laptops (installation, configuration, troubleshooting)
• 2-3 years’ experience administering Active Directory / Microsoft Entra , including user and group management
• Valid driver’s license and own vehicle
• Ability to work shifts

It would be great if you also have some of the following skills:

• Further qualifications in MCSE, N+ or Intune or Azure Add role-specific skill
• Experiencing in monitoring of systems

Our culture is…