VP, IT DTDX · United Kingdom

IT Director (Technology, Data & Digital Platforms)

Reports To: Chief Operating Officer

Job Type: Full-Time
Location
:
Cape Town, South Africa

About TM Forum

TM Forum is the global industry member alliance for telco and tech companies with over 800 communication service providers, vendors, hyperscalers, consultancies and system integrators, including the world’s top ten CSPs and top three hyperscalers. We aim to return the telco sector back to growth, through a move to AI-enabled agility and efficiency delivered by our three industry Missions:
Composable IT & Ecosystems, Autonomous Networks, and AI and Data.

Our Missions are delivered through a flywheel of capabilities:
Insight, Innovate, Collaborate, Educate and Scale, which are all brought to live through a global, year round program of digital and in person events.

Own and lead TM Forum’s technology, data and digital platforms — combining clear strategic direction with strong operational delivery.

This role is accountable for:

• 1. Technology & Platform Strategy
  - Define and evolve a coherent technology, data and digital platform strategy
• Align investment and priorities to member value and organisational goals
• Balance short-term delivery needs with long-term scalability and sustainability
• 2. Digital Platform & Delivery
  - Own and deliver TM Forum’s web and digital platform roadmap, from backlog to production
• Set clear priorities, outcomes and success measures
• Ensure delivery pace and quality by staying close to key decisions, risks and dependencies
• Provide direction on architecture and approach where needed
• Partner with Marketing to enable high-quality digital experiences
• Ensure platforms are secure, reliable and cost-efficient
• 3. Technology & IT Operations
  - Lead engineering, Dev Ops and IT operations to ensure services are reliable and effective
• Simplify and rationalize systems into a practical, maintainable architecture
• Provide leadership on complex technical and operational challenges
• Drive automation, tooling and continuous improvement of delivery capability
• Manage vendors pragmatically with a focus on value and outcomes
• 4. Data & Analytics
  - Establish trusted, usable data that supports real decision-making
• Implement practical governance and data standards
• Enable self-service analytics and clear data ownership
• Ensure data platforms are actively used and deliver measurable value
• 5. Governance, Prioritisation & Risk
  - Own transparent prioritisation and trade-offs across technology, data and digital
• Implement lightweight, visible governance aligned to delivery needs
• Provide clarity on backlog, BAU vs change decisions and trade-offs
• Manage risk across security, resilience, cost and delivery confidence
• 6. AI Platforms & Enablement
  - Build and evolve AI-ready platforms and technical foundations
• Translate AI strategy into practical, working capability
• Support delivery of AI enablement and agents
• Ensure AI solutions are secure, governed and scalable
• 7. Leadership & Team
  - Lead a high-performing team with clear direction and accountability
• Build capability to deliver independently at pace and quality
• Stay close enough to support and challenge without creating dependency
• Foster a pragmatic, outcome-focused and low-ego culture
• Oversee the technology budget and vendor portfolio

What we are looking for

• Proven experience operating across strategy and execution in technology leadership roles
• Ability to set direction and ensure delivery through teams
• Strong grounding in cloud, SaaS platforms, integration and web technologies
• Track record of delivering platforms and outcomes, not just managing programmes
• Comfortable engaging in detail when required without relying on personal execution
• Experience balancing cost, speed, quality and risk in…