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Advanced Technical Support Agent
Job in
Cape Town, 7561, South Africa
Listed on 2026-09-23
Listing for:
Boardroom Appointments
Full Time
position Listed on 2026-09-23
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
About the job Advanced Technical Support Agent
Duties and Responsibilities
- Perform monitoring of systems and fix potential issues or elevate where required.
- Be able to perform 2nd/3rd line hosting queries and troubleshooting.
- Can troubleshoot server hardware and OS software related issues.
- Know how to troubleshoot basic RAID (1,5,10)
- Can Perform Backup + restore of systems from Backups where required.
- Be the first line of contact for Pro & Premier customers.
- Provide 3rd line technical support for tickets escalated.
- Resolve incidents within agreed first-time-fix parameters and elevate within the team where required, complying with SLAs.
- Take ownership of incidents and manage through to resolution where possible.
- Attend to proactive and reactive monitoring alerts to ensure minimum disruption to customers.
- Liaise with Sysadmin on Projects and Technical tasks.
- Produce information reports upon request.
- Build and maintain the companys reputation & customer relationships.
- Able to work 24/7 rotational shifts.
Qualification and Experience
- Matric or equivalent, IT qualification advantageous
- A+ N+ certification
- 2 years minimum relevant customer service experience ideally from a web hosting or tech environment.
- 2+ years experience in an IT Service Desk support environment (3rd line support), experience supporting VMware hypervisor, Linux Servers, Windows Servers, MysQL and MsSql.
- Ability and willingness to work shifts;
Valid Driver license + own transport - Valid Driver license and own transport
- Understanding of DNS / Hosting
- Windows server knowledge (server 2008 R2 - 2019) and certification required
- Basic Network troubleshooting knowledge
- Basic knowledge of Mssql and My Sql
- VPS and Docker basic knowledge
- Exposure to data centre hardware, software, and storage technologies.
- Exposure to modern Backup & Disaster Recovery technologies
- Very strong technical understanding of current industry-leading web hosting technologies
- A desire for continuous learning and career development
- Ability to work in a team
- Interpersonal skills
- Tech - savvy
- Takes initiative
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