IDT Product Manager Customer

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

What are the key objectives and expectations from this role?

Leveraging technology to enhance our RTM and B2B engagement is core to BAT’s continued transformation. As a member of the Information & Digital Technology (IDT) team, you will use your problem-solving skills, business acumen and knowledge of technology systems and processes to support in the successful delivery of the digital and business roadmap.

Working closely with stakeholders across many functions and markets, you will be responsible for executing the appropriate solution to fit the business requirement and manage the development and deployment through the application of agile practices.

What is the direct impact of this role on the team or organization?

You will play a key role in supporting the product vision by unlocking business and technological opportunities to deliver value to our business and our customers.

IDT Area Lead
- Customer

N/A

Internal – DBS, TPT, CoE, ITC, Marketing Deployment, Commercial Trade

External – External vendors

DRBU (Area) – SSA (South Africa, Kenya, Nigeria & West & Southern African Markets (WESA)

N/A

• Key contributor to digital business solution planning and delivery roadmap, proposing technology solutions to maximise business value
• Obtain a deep understanding of relevant business requirements to develop high-quality product requirements addressing the business, infrastructure, security, support, and operations needs
• Understand technical options, limitations, costs and risks to effectively prioritise and communicate with stakeholders on key product decisions.
• Manage end-to-end delivery of multiple projects in various environments, across all stages of delivery and across multiple markets/stakeholders
• Coordinate deployment and testing of defined solutions in collaboration with the IT Operations/delivery team and other business stakeholders
• Apply Lean / Agile methodologies, including lean business case creation, user story development, delivery & testing
• Manage the Product release calendar in line with business timelines and dependencies in collaboration with local and above market teams.
• Understands current and future business capabilities and determines corresponding solution designs to drive the organisation’s business outcomes
• Leverage a ‘start-up’ mentality and approach to solutioning, implementing and experimenting with new technology solutions
• Prepares and facilitates the evaluation and selection of partners and products through RFP/RFQ’s
• Actively contribute to effective Steering Committees / Design Reference Groups across multiple markets
• Implement & continually optimise cross-functional ways of working to accelerate solution / approach transformation
• Work closely with the Solutions Architect to ensure a robust architectural runway is developed that can support future business requirements throughout the product lifecycle (stretch)
• Work closely with product managers, product owners and architects to enable infrastructure agility, scalability and resilience to support required product needs throughout product lifecycle (stretch)
• Immersed in emerging technology trends and their practical application to enable new and evolving business and operation models (stretch)

EXPERIENCE, SKILLS, KNOWLEDGE

• Trade Marketing & Distribution (TMD) - preferably in FMCG / Commercial environments
• Business to Business…