I.T. Operations Lead

Huddle delivers a comprehensive instructional model targeting South Africa's no-fee and low-fee public educational institutions. Crucially, our approach centers on empowering educators directly, equipping classroom teachers with specialist-designed resources, instructional videos, and ongoing training to ensure quality delivery daily. Our Pioneer model is full-fidelity: hardware, connectivity, and platform access installed and supported in the classroom.

Huddle's full-fidelity program is based in the Western Cape, in the Cape Town area and surrounds, primarily in Metro East and Metro South schools, with hopes to grow beyond that in time. Huddle's office is based in Pinelands, Cape Town.

Next year, Huddle will have technology deployed across 13-16 schools, roughly 112 classrooms, each equipped with a laptop, projector, and soundbar or speaker set, with a fleet of tablets potentially added on top. One additional school will house 3 dedicated R&D test classrooms for piloting new tech ahead of wider rollout.

This role owns day-to-day internal IT administration, contractor and vendor management, school tech deployment, first-line technical support, R&D. A separate IT Strategist consulting engagement sets Dev Sec Ops  direction; this role will help to carry out that work operationally.

Reports to:

Head of Operations

Employment type:

Full-time

Internal IT & policy

• Google Workspace admin (provisioning, deprovisioning, permissions, groups)
• Tech stack and subscription management (tool approval, renewals, spend visibility)
• Manage and maintain platform permissions and access rights
• Implementing the device policy for the internal team (BYOD-appropriate)
• Internal security support for the team: 2FA enforcement, endpoint protection, data handling hygiene

Support & escalation

• First-line support for internal tech issues
• Second-line troubleshooting where within capability, escalating deeper platform or infrastructure issues
• Track and manage issues through to completion

Contractor & vendor management

• Day-to-day management of IT-related contractors and vendors
• Source new vendors as required
• Operational point of contact for the external dev/platform team

School tech

• Hands-on rollout and on-site troubleshooting of classroom tech
• Own vehicle required; travel reimbursed at the SARS prescribed rate
• Track installations, maintain site logs and documentation
• Coordinate with WCED IT or other connectivity/internet vendors as needed to resolve school-side network issues

R&D

• Field testing of new deployment approaches and tech
• Own the feedback loop: observe, test, improve, document

• Call-out rate per classroom: reduced
• Vendor-delivered installs on schedule and passing QA
• Reduced cost of fit-for-purpose tech kit in classrooms
• Ticket turnaround (1st/2nd line) within agreed SLA
• Site logs and asset register kept current

Exact scope depends on start date, but installations for the new school year will be underway in January regardless of when this role is filled, so most of the following will apply in some form:

• Manage the installation rollout across schools new to the program next year, plus additional classroom installs at existing schools (fleet management)
• Ensure device setup is completed in coordination with internal support and contractors
• Drive toward 100% classroom readiness ahead of the January program start date
• Support the team on the ground through Start Strong, ensuring adequate on-site support during the start of the school year
• Own upskilling of on-the-ground field agents on basic troubleshooting, so small issues can be resolved on site rather than escalated or handled by coordinating a teacher remotely
• (Bonus) Work with the IT…