Head of Cybersecurity Service Delivery MEA

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The Head of Cybersecurity Service Delivery MEA is a leadership role responsible for ensuring the delivery of managed services to our clients within Region.

This role is responsible for ensuring the efficient operation, optimization, and continuous improvement of complex managed services and manages and deploys targeted managed services programs to help accelerate sales, client engagement and service delivery.

This role collaborates with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations.

• Manages the financial performance of Managed Services within a Region/Country or Managed Services function, including growth, delivery profitability and technology innovation.
• Works towards executing the Managed Services strategy by translating the strategic objectives into specific, actionable, and measurable goals that guide the day-to-day operations of the team.
• Collaborates with senior leadership on the delivery of the roadmap development of service/product offers to be taken to market.
• Collaborates with senior leadership to define service/product value propositions that are easily understood.
• Creates strong interlocks between sales force teams and managed services delivery.
• Defines the standards to be set for client satisfaction and oversees the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of clients.
• Defines a culture of continuous improvement within the team, implementing best practices and driving process enhancements.
• Continuously assesses and optimizes service delivery processes, tools, and methodologies to enhance service quality.
• Oversees the development and execution of new delivery methodologies and ensures alignment to best practice.
• Has insights of any deals in the pipeline to ensure a smooth transition from sales to delivery.
• Ensures service delivery excellence, identifying new business opportunities where applicable.
• Manages and mentors the team within remit to ensure achievement of team and individual objectives.
• Presents at seminars, work sessions and advanced workshops on relevant information technology aspects.
• Stays up to date with industry trends, emerging technologies, and best practices.
• Collaborates with vendors and partners to ensure seamless integration of third-party services within the managed services environment.
• Manages key metrics and trends and provides insights to improve service delivery to senior leadership.

• Significantly vast business and commercial orientation and with a supporting interest in technology.
• Thought leader who possesses significantly vast knowledge of managed services, IT service management, and related technologies.
• Ability to stay up to date with industry trends, emerging technologies, and best practices.
• Significantly vast knowledge of managed services concepts, IT service management (ITSM) practices, and industry best practices.
• Significantly vast understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.
• Significantly vast client-facing and communication skills, with the ability to build and maintain strong client relationships.
• Excellent interpersonal and verbal and written communication skills.
• Excellent…