IT Helpdesk Technician
Job in
Cape Town, 7561, South Africa
Listed on 2026-10-05
Listing for:
ARCS
Full Time
position Listed on 2026-10-05
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
- Receive, log, troubleshoot and resolve IT support requests.
- Provide day-to-day technical support to users.
- Diagnose and resolve hardware, software, printer and connectivity issues.
- Create user accounts and assist with new employee onboarding.
- Set up, configure and maintain PCs, software and IT peripherals.
- Provide basic support for automotive business applications.
- Escalate complex technical issues where required.
- Monitor outstanding support requests and keep users updated on progress.
- Maintain accurate IT asset registers and equipment records.
- Record equipment allocations, returns and movements.
- Maintain accurate records of IT issues, resolutions and equipment.
- Assist with general IT administration and technical support duties as required.
- Matric certificate.
- Relevant IT qualification or trade certificate.
- (A+ Certification)
- Valid Code 2 driver's licence.
- Previous experience in an IT Helpdesk or Desktop Support role.
- Experience with user account creation and PC setup/configuration.
- Basic knowledge or experience with Keyloop or similar automotive dealership software.
- Working knowledge of Microsoft Excel.
- Strong hardware and software troubleshooting skills.
- Excellent problem-solving and analytical abilities.
- Good verbal and written communication skills.
- Strong attention to detail and organisational skills.
- Ability to work effectively both independently and as part of a team.
- Previous experience within the automotive industry or a dealership environment would be advantageous.
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