PC Technician

The PC Technician responsible for diagnosing, repairing and servicing laptops and desktop computers, including hardware/software issues, upgrades, installations and data migration/cloning.

This is not a cellphone repair role. Important:
Laptop & desktop repair experience is essential. No cellphone repair experience as a substitute.

Key Responsibilities:

• Diagnose and repair laptops, desktops and computer peripherals
• Perform hardware/software upgrades and installations
• Carry out data transfers and drive cloning
• Test systems thoroughly after repairs
• Provide technical support and troubleshooting to customers
• Maintain accurate repair records, parts used and time spent
• Assist with spare-parts and tool stock control
• Provide technical support to sales staff when required

Minimum Requirements:

• Matric essential
• Proven experience repairing and servicing laptops and desktop computers
• Strong hardware and software diagnostic skills
• Good knowledge of Windows and common software issues
• IT/technical certification such as A+, N+ or similar advantageous
• Strong problem-solving ability
• Good customer-service and communication skills
• Able to work independently and manage time effectively
• Valid driver's licence and own transport advantageous
• Detail-oriented and quality-focused
• Technically capable and interested in keeping up with technology
• Professional, reliable and trustworthy