Graduate Intern - IT Helpdesk Technician

Cape Nature seeks to appoint an enthusiastic IT Helpdesk Technician to join our productive team  you are a proactive, detail orientated problem solver, the IT Helpdesk position is suited for you. Applying for this position you should be technically hands-on, comfortable with working independently and able to manage tasks with a sense of urgency. You are a person that takes ownership of issues, communicates clearly with both technical and non-technical users, and is always looking to improve the end-user experience.

• Ensure that 90% of all open calls are converted and resolved within the specified Service Level
• Keep all the sites up-to date with the current infrastructure.
• Coordinating with internal business departments and IT teams to schedule device setup, user account creation, and orientation support.
• Adhere to prescribed governance procedures and processes^Applying security patches and performing regular system updates.^Performing regular audits of employee devices

• NQF 5 in either Information Systems, IT Management, or a related field.
• Minimum of 1-2 years of experience in IT Desktop support environment or Proficiency with Windows, and common enterprise applications (e.g., Microsoft 365)
• Familiarity with endpoint management tools (e.g. Intune etc.).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Experience supporting remote/hybrid teams.

Job Location: Cape Town,Western Cape, South Africa