Regional IT Manager

SA Metal Group is South Africa’s oldest and largest metal recycling company. For more than 107 years, the
Group has purchased, collected and processed all forms of scrap metal sourced throughout Southern Africa. In
more recent times, the Group has developed and expanded its recycling and manufacturing operations, by
melting, refining, casting and rolling all forms of scrap metal into higher value products for the domestic and
export markets. Our facilities are located in and around Cape Town, Johannesburg and Pretoria. For more information, please visit

• Take full management responsibility for the Cape Town IT team, setting priorities and standards, delegating
  with clear expectations and holding the team accountable for service delivery across the region

• Manage the team formally through objective-setting, performance reviews, development plans and
  succession planning

• Run the team’s day-to-day operations, covering task allocation, the standby roster, leave and coverage
  planning, so branch and after-hours support are always provided for

• Run the regional helpdesk queue, from triage and prioritisation through to ageing review and closure
  quality, with scheduled reporting to the Group IT Manager

• Accountable for all Cape Town IT incidents, including major-incident response, technician and supplier
  coordination, business communication, and root-cause reporting

• Operate a documented change process for servers, firewalls, network and plant-adjacent systems, including
  planned maintenance windows with tested rollback steps

• Manage daily estate health checks covering backups, servers and Hyper-V capacity, firewall and VPN status,
  mail flow, cameras, biometric systems and branch links, ensuring alerts are acknowledged and actioned
  promptly

• Manage branch connectivity (LAN, WAN and wireless) across the Western Cape, seeing ISP faults through
  to resolution and conducting scheduled site visits to all branches

• Manage IT support for weighbridge and yard operations, with defined response commitments during
  operating hours and documented recovery procedures

• Deliver the region’s security workload to group standards, including patching, firewall hardening, MFA
  rollout, backup and restore verification, log retention and Active Directory hygiene

• Handle working-level liaison with the Group’s security, network and connectivity service providers,
  escalating matters of contract, scope, spend or architecture to the Group IT Manager

• Plan and deliver regional IT projects and rollouts

• Maintain regional documentation, including runbooks, procedures and post-incident reports, and keep it

• current

• A minimum of 15 years’ IT infrastructure experience

• Relevant IT qualification, preferably with a management component

• Minimum 8 years’ direct line-management experience leading a medium-sized technical team

• A proven track record of building and developing technical teams, including experience in recruitment,
  formal performance management, coaching, mentoring, and staff development

• Expected to be proficient in managing:

Firewalls (OS upgrades, SSL-VPN/IPsec, policy hardening, MFA)
Windows Server 2016–2022 (Active Directory, DNS, DHCP, Group Policy)
Hyper-V, including failover and disaster recovery

• Advantageous experience includes Mikro Tik, Veeam, Azure, Project Management Foundation, POPIA,
  Fortinet NSE4/FCP, ITIL 4 Foundation, and a Practitioner-level Security certification

• Delivered at least one security remediation programme from start to finish (patching, MFA rollout,
  firewall hardening or network segmentation), validated by external assessment or penetration test

• Planned and delivered multi-site infrastructure rollouts under change control

• Backup and disaster-recovery design…