Senior System Implementation Specialist

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Description:

The Senior System Implementation Specialist is responsible for leading the implementation, support, and continuous improvement of Investor Portal solutions. The role combines technical, business skills, project delivery, vendor management and team leadership to ensure portal platforms effectively meet client and business requirements. Working closely with stakeholders, clients, and technology partners, the successful candidate will oversee client onboarding, system enhancements, operational support, and process optimization while mentoring junior team members.

• Team leader – manage junior resources within the Portal team.
• Ensure work allocation.
• Internal business analysis on portal related change requests.
• Vendor management.
• Provide stakeholder updates and feedback including Head of the Portals team.
• Incident resolution and management.
• Analysis of client’s system requirements pre implementation.
• Assist with new clients’ onboardings and new systems implementation projects.
• Provide Business support for ongoing matters on portals.
• Maintain Investor Portals configuration and setup to optimize systems according to business requirements.
• Manage vendors actively for development and enhancements.
• Monitor, troubleshoot and analyze issues within the Investor portals.
• Assist in client onboarding and new systems implementation projects.
• Assist in training the business users and updating training guides.
• Any other duties in the scope of the role that the company requires.

• B.Com or similar tertiary business study with Information Technology exposure.
• 3-7 years’ experience within the financial industry (preferable).
• Experience in accounting/ financial sector;
  An aptitude for working with systems.
• Interest in Technology.
• Experience in a fund accounting system advantageous.
• Project management.
• Excellent Communication Skills.
• Interest in team management.
• Strong team player.
• Solution orientated & strong problem-solving skills.
• Highly organized and attention to detail.
• Must show initiative to constantly improve processes.
• Ability to prioritize issues at company level.
• Good understanding of operational controls framework.

• A genuinely unique opportunity to be part of an expanding large global business.
• Competitive remuneration commensurate with skills and experience.
• Possibility for advancement On the Job training.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the…