Systems Agent X

SYSTEMS AGENT X 2

Full-time

Key focus of the role is to assist with the administration of all system related setups and configurations, as well as offering support on a daily basis at our Hertz Rent A Car - Technology Department in Cape Town.

• Rate Management:
  Administration and issuing of new rates, rate renewals, and rate modifications.
• System Administration:
  Administration and configuration of the Wheels Car Rental System. This includes all base setups, such as stations, rates, contracts, surcharges and additional options.
• Global Systems Support:
  Administration and maintenance of all Hertz global platforms (GDD, RAM, RMS etc.)
• Market & Competitor Analysis:
  Monitor competitor pricing and fleet availability to assist the revenue team in decision making.
• Troubleshooting & Support:
  Investigate and troubleshoot reported system issues and reporting the issues to 3rd party vendors where need be (Wheelsys for example).
• User Support:
  Offer support to internal staff and assist in finding solutions and resolves to system related issues.
• Innovation:
  Implementing and suggesting new and innovative system solutions to enhance the customer experience as well as the staff efficiency.

• Experience:
  
  3 years of experience in a car rental role or a comparable system administration role.
• Technical
  
  Skills:
  
  Proficiency in car rental systems (Cars+, Wheels) and GDS platforms (Amadeus, Sabre). Strong proficiency in Microsoft Excel (VLOOKUPs, pivot tables).
• Analytical Ability:
  Comfort analysing pricing matrixes, yield data, and inventory utilization reports.
• Communication:
  Clear written and verbal communication skills for cross-departmental coordination.
• Education:
  
  Matric

• High attention to detail and accuracy under fast-paced deadlines.
• Problem-solving mindset for troubleshooting system integration issues.
• Adaptability to rapid changes in market demand and rate strategy.
• Innovative and growth orientated mindset

Africa, South Africa