IT End-User Support Engineer

Datacentrix Cape Town is looking for IT End-User Support Engineer to provided first and second-line support to ensure productivity and service continuity. This role focuses on effective incident and service request management, second-line troubleshooting, and supporting endpoint/application rollouts, while maintaining accurate ITSM records and knowledge documentation in line with organisational standards and audit requirement. Support typically includes (where applicable): user endpoints (laptops/desktops/cell phones/tablets), standard and non0standard corporate applications, collaboration tooling, printers/peripherals, user access and authentication issues, device provisioning and software deployments, and meeting room / AV support.

• Matric and relevant IT qualification (e.g., Diploma/Certificate) or equivalent experience
• 3–5 years’ experience supporting end-user computing environments, providing first- and second-line support.
• Valid Drivers License own reliable vehicle
• Familiarity with Microsoft endpoint and productivity environments (e.g., Windows, Microsoft 365)
• Certifications:
  At least 3 of the either the following :
  • Microsoft 365 Certified:
    Endpoint Administrator Associate (MD-102)
  • Microsoft 365 Certified:
    Fundamentals (MS-900)
  • A+/N+/Security+
  • ITIL V4 Foundation

• Demonstrated experience delivering first- and second-line end-user support within a structured Service Desk or End User Computing (EUC) environment, utilising an IT Service Management system.
• Practical experience supporting end-user devices, operating systems, standard productivity applications, and associated peripherals in a corporate environment.
• Proven ability to investigate, resolve, and appropriately escalates incidents and service requests, coordinating with internal resolver teams or external service providers as required.
• Experience participating in end-user technology implementations, including device deployments, IMACD activities, application upgrades, and user onboarding or offboarding processes.
• Consistent record of maintaining accurate service records, user communications, and contributing to operational documentation or knowledge bases in line with organisational standards