Data Operations Specialist

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

The Data Operations Specialist is responsible for supporting the operational stability, maintenance, and continuous improvement of the organisation’s data and analytics platforms. This includes contributing to the reliable delivery and support of enterprise data services across technologies such as SAP BW, SAP Business Objects, SAP Data Services, SAP Info Steward, Power BI, Snowflake, AWS-based data platforms, and related analytics technologies.
The role focuses on executing operational activities, resolving incidents, supporting enhancements, and ensuring data platforms perform effectively and reliably. The Data Operations Specialist works closely with the Data Operations Team Lead, as well as data engineers, architects, analysts, and business stakeholders to support business needs and maintain platform performance.
Over time, the role will contribute to the evolution toward a Data Ops capability, supporting improved monitoring, automation, and operational efficiency across the data ecosystem.

Bachelor’s degree or diploma in Information Systems, Computer Science, Data Engineering, or equivalent combination of education and experience.

• 2–5 years’ experience working with enterprise data or business intelligence platforms.
• Experience supporting or developing solutions in SAP BW, Snowflake, or similar data platforms.
• Experience with data integration, ETL processes, and analytics tools.
• Experience in an operational support or service delivery environment.
• Exposure to cloud platforms (e.g., AWS) and tools such as Power BI is advantageous.
• Retail industry experience is advantageous.
• Knowledge of SAP Line of Business Systems (ERP, CAR, CRM) is advantageous

Part of the Enterprise Data and Analytics team, responsible for supporting the operational maintenance and support of enterprise data platforms and analytics systems.

The role supports technologies including, but not limited to:

• SAP BW
• SAP Business Objects (BOBJ)
• SAP Data Services
• SAP Info Steward
• SAP Analysis for Office (AO)
• Power BI
• Snowflake
• AWS-based data platforms and Dev Ops processes
• Other current or future analytics and data technologies

The role contributes to maintaining operational stability and supporting the ongoing evolution toward a Data Ops operating model.

• Engage with business stakeholders to understand data-related issues and operational requirements.
• Communicate effectively with business users and technical teams.
• Provide input into solutions and communicate progress on incidents and requests.
• Support the translation of business requirements into operational or technical actions.

• Provide first- and second-line support for data platform incidents and service requests.
• Investigate, analyse, and resolve data platform issues within agreed SLAs.
• Perform root cause analysis and contribute to preventative actions for recurring issues.
• Execute approved system changes or enhancements (e.g., SAP BW configuration).
• Prepare and execute test scripts, including unit and regression testing as part of incident resolution.
• Ensure accurate documentation of incidents, resolutions, and operational procedures.
• Participate in standby and support rotations as required.

Working well in a team.

• Monitor system processes, batch jobs, data pipelines, and integrations.
• Support the availability, stability, and performance of enterprise data platforms.
• Assist in maintaining monitoring and alerting processes.
• Support the operation of ETL processes, reporting environments, and analytics platforms.
• Work with infrastructure, Dev Ops, and…