AI and Integration Engineer

The AI Support and Integration Engineer sits at the intersection of client services and applied AI. The role owns client tickets and requests that involve AI tooling — from day-to-day usage questions on Claude Desktop and Microsoft 365 Copilot through to building integrations against the Anthropic API, Microsoft Graph, Power Automate, and Azure Function Apps. This person is the go-to for clients adopting AI in their workflows, and the internal specialist who keeps the team current on a fast-moving toolchain.

Clients are primarily hedge funds and financial services businesses based in London and New York, which is why this role runs a split shift covering both UK and US Eastern business hours. Success means clients get fast, accurate resolution of AI-related tickets; new integrations ship reliably; and the business stays ahead of the curve as models, agent frameworks, and productivity tools evolve.

This is a rostered split-shift role. You will work a combination of two shifts across the month:

• UK shift — 10:00 to 19:00 SAST. Covers the UK working day end-to-end.
• US Eastern shift — 15:00 to 00:00 SAST. Covers the US Eastern working day end-to-end. Attracts a +15% shift allowance on hours worked, and catered dinner will be provided in-office.

During your probation period you will work in our Cape Town office. After successful probation the role moves to hybrid, minimum 3 days per week in-office. Cover for both shift patterns is expected from the start — the in-office period is about onboarding into the team, the tools, and the client base.

• Own AI-related client tickets end to end — triage, diagnose, reproduce, resolve, and document. Typical tickets span Claude Desktop and Claude Code configuration, Cowork setup, Copilot licensing and agent behaviour, Office add-in issues, Power Automate flow failures, and API integration problems.
• Act as the escalation point for the wider support team on anything AI-related. Coach first-line colleagues so recurring issues get handled at tier 1.
• Maintain runbooks and knowledge base articles for common AI tooling scenarios — setup, troubleshooting, known limitations, and workarounds.
• Communicate clearly with non-technical stakeholders about what AI tools can and cannot do, managing expectations around model behaviour, hallucinations, and data handling.

• Build and maintain integrations between AI platforms and client systems — Anthropic API, OpenAI, Google Gemini, Microsoft Graph, M365 services (SharePoint, Teams, Outlook, Exchange), and line-of-business apps.
• Deliver automation using Power Automate and Azure Function Apps — designing flows, triggers, connectors, and serverless components that plug AI into existing client workflows.
• Develop Office add-ins (Word, Excel, Outlook) that embed AI features into day-to-day workflows, including authentication, manifest management, and deployment via the Microsoft 365 admin centre.
• Configure and deploy Copilot agents and Copilot Studio solutions for clients, including grounding on SharePoint and Dataverse, prompt design, and governance controls.
• Assist clients with Claude Code, Claude Desktop, and Cowork rollouts — tool setup, MCP server configuration, skills, and integration with existing dev workflows.
• Write clean, maintainable code — predominantly Python, Type Script/JavaScript, and Power Shell — with appropriate error handling, logging, and secrets management.

• Track emerging AI tooling — new model releases, agent frameworks, MCP servers, Claude Skills, and productivity integrations — and evaluate what is worth bringing into the stack.
• Run internal demos and client workshops on new…