Junior Network Operation Center Engineer

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City. We’re a powerhouse built on ecades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience.

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group International, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters. If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.

• Utilising monitoring tools to interpret alerts and system dashboards.
• Using platforms such as Nagios, Solar Winds, Datadog, or Grafana to identify anomalies and performance issues.
• Interpreting alerts to determine severity, potential impact, and required response actions.
• Applying foundational networking knowledge to troubleshoot issues.
• Understanding core concepts such as TCP/IP, DNS, Server Basics, Cloud Concepts.
• Using knowledge of distributed system architecture to recognise common failure patterns.
• Managing incidents through ticketing and ITIL-aligned processes.
• Working with systems such as JIRA to log, triage, and update incidents.
• Following ITIL principles to ensure structured incident prioritisation, escalation, and resolution.
• Performing initial technical diagnosis on system and application components.
• Assessing server health, including CPU, memory, and disk utilisation.
• Investigating application performance problems and basic database connectivity issues to determine root cause direction.

This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Experience working collaboratively in cross‑functional teams, with a focus on achieving shared goals.
• Strong organisational skills and the ability to manage multiple projects without dropping the ball.
• Exceptional attention to detail and a commitment to high‑quality work.
• Adaptability – you stay sharp, productive and positive in fast‑moving environments.
• IT certification in either CompTIA A+, CompTIA N+, or Cisco CCNA.
• 1-2 years’ experience in the Operations space focussing on Monitoring and Incident Management.
• 1-2 years hands‑on experience using at least one major monitoring platform (e.g., Nagios, Solar Winds, Datadog, Grafana, Zabbix).
• 1-2 years’ experience using Jira, Service Now, Fresh service, or another enterprise ITSM tool.
• Practical exposure to ITIL Incident Management, demonstrated either by ITIL v4 Foundation certification, or documented participation in a structured incident‑response workflow in a previous role.
• 1-2 years’…