Technical Support Analyst; L3

Technical Support Analyst (L3) | Cape Town | Full-Time

Location: Maitland, Cape Town (office-based with local client site visits)

Company: Established Cape Town-based MSP (14 years old) with a national client footprint

We're looking for a Technical Support Analyst (L3) to join a growing Managed Services Provider and take ownership of complex technical support, escalations, infrastructure support, and client projects. This is a senior, hands-on role for someone who enjoys solving challenging technical problems while delivering outstanding customer service.

• L3 technical support and escalations
• Onsite and remote client support
• Infrastructure deployments and project work
• Root cause analysis and problem management

• 5+ years' experience in IT infrastructure/support roles
• MSP experience highly advantageous
• Strong Microsoft 365 and Windows environment expertise
• Excellent troubleshooting and client communication skills
• Valid driver's licence and own transport
• Relevant IT qualification and certifications advantageous

Some of the Desired Technology Exposure (This is what the Company Uses):

Microsoft 365 | Exchange Online | Microsoft Teams | SharePoint Online | One Drive | Microsoft Intune | Entra  (Azure AD) | Active Directory | Windows Server | Windows Desktop Support | Endpoint Management | Device Lifecycle Management | Endpoint Security | Networking (LAN/WAN, Wi-Fi, DNS, DHCP, Routing) | Security & Access Management | Conditional Access | MFA | Privileged Access Management | Forti Gate | Dray Tek | Mikro Tik | Zoho Desk | Zoho Endpoint Central | Team Viewer | Zabbix | RMM Tools | 3CX | Hikvision | Telephony Systems | CCTV Systems | Power Shell (Advantageous) | Azure Fundamentals Exposure