Junior Network Operation Center Engineer

## Junior Network Operation Center Engineer Apply:
Cape Town:
Full time:
Posted 2 Days Ago:
JR13854

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.  
** Who we are
** We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City.  We’re a powerhouse built on ecades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience.
** Who we’re looking for
** We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group International, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.  Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

** Why we need you
** We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.  If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.  As Junior Network Operations Centre Engineer, you’ll be supporting the delivery of a high‐quality, reliable and proactive operations service, covering real‐time monitoring, incident detection and escalation, first‐line troubleshooting, service restoration, and documentation of operational events.

This will help us excel at ensuring stability and delivering seamless customer experiences.  
** What you’ll do
** You’ll take ownership of work that gives us our competitive edge, including:
** Utilising monitoring tools to interpret alerts and system dashboards
*** Using platforms such as Nagios, Solar Winds, Datadog, or Grafana to identify anomalies and performance issues.
* Interpreting alerts to determine severity, potential impact, and required response actions.  
** Applying foundational networking knowledge to troubleshoot issues
*** Understanding core concepts such as TCP/IP, DNS, Server Basics, Cloud Concepts.
* Using knowledge of distributed system architecture to recognise common failure patterns.
** Managing incidents through ticketing and ITIL-aligned processes
*** Working with systems such as JIRA to log, triage, and update incidents.
* Following ITIL principles to ensure structured incident prioritisation, escalation, and resolution.  
** Performing initial technical diagnosis on system and application components
*** Assessing server health, including CPU, memory, and disk utilisation.
* Investigating application performance problems and basic database connectivity issues to determine root cause direction.

This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
** What you’ll bring
** You’re someone who brings:  
* Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
* Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
* Strong organisational skills and the ability to manage multiple projects without dropping the ball
* Exceptional attention to detail and a commitment to high‐quality work
* Adaptability – you stay sharp, productive and positive in fast‐moving environments
* IT certification in either CompTIA A+, CompTIA N+, or Cisco CCNA
* 1-2 years’ experience in the Operations space focussing on Monitoring and Incident Management
* 1-2 years hands‐on experience using at least one major monitoring platform (e.g., Nagios, Solar Winds, Datadog, Grafana, Zabbix)
* 1-2 years’…