Junior IT Support Technician

Lancom Infrastructure is a specialist provider of infrastructure and network solutions, offering structured cabling, wireless and advanced connectivity services to direct customers and IT channel partners across South Africa. Since 2005 we have supported clients in corporate, industrial, retail and rural environments.

We are looking for a Junior IT Support Technician to join our office team in Century City. You will provide first-line support for desktops, laptops, printers and other end-user hardware, and help look after the networks that keep our staff and clients connected. The role is based at our Century City office, but you will also work in the field at customer sites, sometimes stationed at a single client for a day or longer.

You will log and resolve support requests, keep ticket statuses up to date, and elevate complex problems to senior technicians, and support internal staff and clients in person, keeping downtime to a minimum.

This is a role for someone who wants to grow. You will work across diverse technical environments, build practical networking skills in a fast-evolving connectivity landscape, and develop into a well-rounded support engineer with the guidance of our senior team.

• Provide first-line helpdesk support to internal staff and clients, in person, by phone and remotely.
• Install, configure and maintain Windows desktops, laptops, operating systems and standard business applications.
• Install, configure and fault-find printers and other peripherals.
• Perform basic computer repair and maintenance, including hardware diagnostics and component replacement.
• Create and manage user accounts, MFA, email and Microsoft 365 access, and basic permissions.
• Log support requests, keep ticket statuses up to date, and elevate complex problems to senior technicians.

• Assist with day-to-day network administration: routers, switches, firewalls and Wi-Fi access points.
• Perform basic configuration and monitoring (IP addressing, DHCP, DNS, VLANs, Wi-Fi and internet connectivity).
• Assist with backups, updates, patching and basic security checks.
• Support the setup and testing of networking equipment before it is deployed to customers.

• Travel to customer sites in the company vehicle to deliver IT and network support, on scheduled visits or as call-outs arise.
• Be stationed at a customer site for a day or longer when a client needs dedicated on-site support.
• Work both alongside senior technicians and on your own for routine tasks as your experience grows.
• Manage your own time and priorities on site, keeping the office informed of progress and any delays.
• Communicate clearly and professionally with customers, representing Lancom's standards of service.

• Record work completed, issues found and outcomes for every job, accurately and on time, for billing and service history.
• Keep network and equipment records up to date.
• Flag recurring or systemic issues to the Managing Director.

• Matric (Grade 12) or equivalent.
• Hands-on experience with desktop computers, Windows, Microsoft 365 and standard business applications.
• Strong troubleshooting skills across hardware, software and connectivity issues.
• Printer support experience: installation, configuration and fault resolution.
• Basic computer repair skills, such as hardware diagnostics and component replacement.
• Working knowledge of networking fundamentals: TCP/IP, LAN and Wi‑Fi, routers and switches.
• Strong customer service orientation and clear, professional communication.
• Ability to follow procedures, document work accurately and work well in a team.
• Valid driver's licence and a clean driving record (a company vehicle is provided).
• Willingness to work at customer sites across Cape Town, including for extended periods at a single site.

• Relevant IT certification or coursework, such as CompTIA A+ or N+, Microsoft or Cisco CCNA (completed or in progress).
• Prior experience in a junior IT support, helpdesk or internship role.
• Exposure to Ubiquiti, Peplink, Mikro Tik or similar network equipment.
• Basic understanding of structured cabling.

• Market-related salary, discussed at interview.
• Company medical aid.
• Company vehicle.
• Training and certification support, with a clear path to grow your career in a respected network infrastructure business.
• Varied work between the office and customer sites, with exposure to corporate, industrial, retail and rural environments.