ICT Systems Administrator Job Cape Town area,South Africa,IT/Tech

Purpose of the job:

The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions. The role will have oversight of all ICT infrastructure.

Reporting to the:

Head of ICT

ICT Support – All ICT support and event services (Internet and email, firewall, Wi‑Fi, mobile, network, printing, security and backup, digital signage, telephony, authentication, server, cyber security)

Key responsibilities will include but are not limited to

To ensure ICT Systems Availability
Ensure all LAN and WAN services are operational and functioning correctly on all levels i.e. core – routing – firewall – switching/edge – wireless – internet service provider links
Events gateway/s functional and distributing bandwidth to events
Ensure all wireless services and infrastructure are operational and functioning correctly
Responsible for overall systems and infrastructure availability, security, and development of resilient infrastructure to mitigate service interruptions and failures
Provides administration and support, of both On
- Premises and Cloud hosted environments, including Microsoft 365 Enterprise (Azure AD, Group Policies, Mobility), servers, switches, Wi‑Fi, firewalls, routers, telephone servers/PABX, systems and infrastructure monitoring and reporting
Provides VMware virtualised environment administration and support
Responsible for resolving escalations identified through day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD), Microsoft Azure, M365 environments, system backups and disaster recovery
Monitors business critical processes and systems
Ensure all telephony services are operational and functioning correctly
Ensure the availability of support infrastructure for integrated systems
Ensure all planned and unplanned maintenance takes place
Monitor the network and systems availability, addressing any issues encountered to ensure service availability
Provide support as and when required to clients, staff and delegates
Diagnose and repair faults ensuring timely response and availability of services
Install or deploy solutions to difficult or complex faults encountered
Mentor staff and disseminate technical skills supporting the succession planning strategy
Administer the network and server applications and infrastructure
Provide end user support finding solutions to complex and or challenging faults or failures
Compilation and submission of reports as required
Ensure disaster recovery onsite and offsite replication is operational
Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner
Project Management
Project coordination/management
Compile specifications and requirements
Works with End-Users and Clients to develop solutions to meet service requirements
Engage in delivery of related projects
Ensures projects are given sufficient focus ensuring system availability
Project manages delivery of services to events as and when required
Works closely with the IT Service Desk and other Specialists to ensure a timely, robust and comprehensive service transition process
Research, design, plan, document and implement upgrades or changes to ICT infrastructure and services
Develop and lead the project programs for infrastructure improvement and at end-of-life replacement
Contract and Service Provider Management
Ensure quality of services being delivered by service providers
Ensure quotations received by service providers are in line with expectation and industry
Ensure service provider costs are within the planned budget for works required
Responsible…