Networking Managed Services Engineer; L1

Cape Town, South Africa | Posted on 12/10/2026

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations,and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Key Responsibilities

• Monitor client network infrastructure, systems, and services to ensure availability and performance.
• Identify,investigate, troubleshoot, and resolve Level 1 incidents and service requests within agreed SLAs.
• Escalateincidents, risks, and unresolved issues to appropriate support teams when required.
• Perform root cause analysis for incidents and contribute to incident preventioninitiatives.
• Fulfilapproved service requests and execute routine operational tasks according to documented procedures.
• Providetelephonic, chat, and ticket-based support to customers and internal stakeholders.
• Executeapproved maintenance activities, including software patching,configuration changes, and system updates.
• Follow established change management processes and procedures.
• Perform troubleshooting across WAN, LAN, wireless, SD-WAN, and inter-siteconnectivity environments.
• Support the implementation, configuration, and maintenance of network infrastructure and security controls.
• Assistin maintaining network security standards, identifying vulnerabilities,and supporting remediation activities.
• Ensurenetwork devices, systems, and services remain secure, operational, and compliant with organisational standards.
• Contribute to the maintenance of network documentation, diagrams, standards,procedures, and knowledge articles.
• Monitor network performance and utilise management and monitoring tools to proactively identify issues and improvement opportunities.
• Identify opportunities for operational efficiency, automation, process optimisation, and incident reduction.
• Participate in shift handovers and maintain accurate operational records to ensureservice continuity.
• Assist with disaster recovery activities, testing, and business continuity requirements where applicable.
• Contribute to project-related activities and network deployments as required.
• Perform other duties as reasonably required within the scope of the role.

Essential Qualifications & Certifications

• Diploma,Degree, or equivalent qualification in Information Technology, Computer Science, Networking, or a related field (or equivalent practical experience).