Client Success Manager
Job in
Cape Town, 7561, South Africa
Listed on 2026-10-15
Listing for:
Air Chefs
Full Time
position Listed on 2026-10-15
Job specializations:
-
IT/Tech
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Three positions available: one each in Johannesburg, Pretoria and Cape Town.
Help us empower enterprise clients with cutting-edge AI conversational agents by owning and growing key accounts. You'll be the trusted advisor ensuring client success and driving expansion.
What We're Looking For- Proven experience in Client Success or Account Management
- Excellent communication for translating technical concepts
- Experience managing projects and coordinating delivery
- Ability to work with commercial and technical stakeholders
- Familiarity with ISO 27001 or security standards is a plus
- Experience in SaaS or conversational AI platforms is ideal
- Own a portfolio of enterprise accounts, driving onboarding and growth
- Lead client check-ins and manage project delivery
- Identify and pursue upsell/cross-sell opportunities
- Ensure client satisfaction and proactive issue resolution
- Direct impact on client success and company growth
- Work with innovative AI technology and enterprise clients
- Opportunity to shape client relationships and drive expansion
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