IT Business Analyst II | Retail IT | Digiata

We are looking for a collaborative, enthusiastic, & technically capable business analyst to join our Digiata Core IT team. Digiata Core is a business automation and systems integration team responsible for several core operational functions, including banking, bulk trade orders, unit and cash reconciliations, bank account verification, deposit matching, and various custom built business solutions. The team supports several applications developed by Digiata, a third-party vendor that also provides on site development capacity for feature delivery and ongoing maintenance.

The ideal candidate for this position is detail-oriented, analytical, collaborative, dependable and accustomed to working in a technological environment with multiple integrated systems. If you’re passionate about tackling meaningful challenges, working alongside talented colleagues, and delivering real business value, this role provides an exciting opportunity to make a difference and develop your career.

• Analyse and solve business problems using technology
• Gain a deep understanding of the key business processes, people, and IT systems that support them
• Gather, analyse, validate, and document requirements for business problems in collaboration with business stakeholders, IT stakeholders and the Product Owner
• Communicate with stakeholders and provide sufficient information to allow for informed business decisions
• Identify the business problem and come up with appropriate solutions, identify project and solution risks, document benefits of existing and proposed solutions and conduct impact analysis of proposed solution
• Critically evaluate information gathered from multiple stakeholders and reconcile conflicts
• Assess scope of projects and assist with planning and prioritisation in collaboration with the Product Owner
• Analysis integration and system requirements
• Assist in guidance of project deadlines, schedules, and methodologies
• Develop contingency plans where appropriate
• Support and drive implementation of projects in collaboration with the Product Owner
• Development of acceptance criteria, test scenarios and testing activities necessary to assess the quality and completion of system implementations
• Collaborate with developers to establish the technical vision and analyse trade-offs between business and system requirements.
• Support the business transition and assist business with change management
• Assist with the analysis of production defects as needed. This will involve analysis of the cause of the defects raised, as well as the actions required to correct the problem and prevent the problem from re-occurring.
• Assist in production support query resolution on a rotational basis with team members
• Collaboration
• Work closely with business stakeholders to define and analyse business requirements and problems across business departments
• Collaborate with business to design and document processes and system solutions
• Collaborate with business to define success metrics to be able to measure the success of the delivery of the requirement
• Collaborate with the PO, developers, testers, and business to ensure the understanding of the requirements
• Work with testers and business to ensure that the test cases are complete and accurate.
• Work with training and ensure that the delivered functionality is clearly communicated to business
• Communicate any changes to systems and/or processes to all affected parties with a sufficient level of detail and explanation.
• Effectively Communicate with other teams how they can/should integrate with the Digiata systems.

• Ability to engage confidently with stakeholders at any level
• Keen interest in technology, data, databases, and integration
• Basic SQL knowledge
• Strong logical reasoning and attention to detail
• Methodical approach to work
• Demonstrates the ability to deal with complexity
• Good verbal, written, and interpersonal communication skills
• Excellent Planning, organizational and time management skills
• Fundamental analytical and conceptual thinking skills.
• Good record of problem solving

• Technology or Business Analyst qualification preferred
• Although no formal qualification in a technology field is required, successful candidates will have a strong interest in technology generally and financial services specifically
• Experience with any of the systems Digiata support would be advantageous

Cape Town

22 October 2026