Digital Quality Assurance Co-ordinator

Location: Durban or Cape Town
Work Environment:Hybrid
Working Hours: Monday to Friday, 09:00–18:00 or 10:00–19:00 (to be confirmed based on client requirements)

Our client is seeking a detail-oriented and digitally savvy Digital Quality Assurance Coordinator to support the planning, coordination, execution and quality assurance of digital marketing campaigns.

The successful candidate will ensure that digital campaigns are delivered accurately, efficiently, on time and in line with client expectations, brand guidelines and established workflows.

This role requires a combination of digital marketing knowledge, campaign management, quality control, project coordination and strong stakeholder communication.

• Plan and coordinate digital campaigns across various platforms and services to ensure seamless execution.
• Manage campaign workflows, timelines and deliverables from initial briefing through to completion.
• Oversee campaign setup, execution and quality assurance processes.
• Conduct thorough proofing and quality control of digital assets and campaign collateral to minimise errors.
• Ensure all deliverables comply with brand guidelines, technical specifications and standard operating procedures.
• Coordinate with third-party agencies, service providers and stakeholders to ensure timely delivery of campaign assets.
• Support campaign platforms, including testing, troubleshooting and liaising with technical support teams.
• Manage allocated campaign budgets and complete post-campaign reconciliations.

• Ensure creative briefs are clear, accurate, accessible and properly communicated to design teams.
• Support digital marketing teams with campaign initiatives across multiple digital platforms.
• Maintain brand consistency and a positive customer experience across all digital touchpoints.
• Work with internal and external stakeholders to deliver accurate, high-quality digital content and campaign assets.
• Identify opportunities to improve campaign efficiency, scalability and profitability.
• Implement automation and process improvements to strengthen quality assurance and reduce errors.

• Coordinate digital projects using established workflow and project management platforms.
• Monitor project progress to ensure deadlines, budgets and deliverables are achieved.
• Manage multiple campaigns simultaneously while maintaining high standards of accuracy.
• Identify potential risks, delays or operational challenges and implement appropriate solutions.
• Continuously improve briefing, workflow management and communication processes.

• Build and maintain strong relationships with internal teams, clients and external service providers.
• Act as a key point of coordination between digital teams, creative teams, client services and third-party stakeholders.
• Ensure clear, professional and timely communication throughout campaign execution.
• Support client requirements and assist in resolving campaign-related queries or challenges.

• Monitor campaign execution and overall effectiveness.
• Analyse and present digital content and campaign performance.
• Identify opportunities to optimise digital services and improve commercial outcomes.
• Provide accurate reporting on campaign progress, deliverables and performance.
• Contribute to ongoing improvements in processes, efficiency and service delivery.

• BA, BCom or equivalent tertiary qualification in a relevant field.
• 2–3 years' hands-on experience in digital marketing and campaign management.
• Basic technical understanding of HTML and web publishing.
• Knowle…