Senior Project Manager

Cape Town Full-time, Permanent Project Management

iNOVO is Africa's leading cloud CX and contact centre provider, delivering advanced customer engagement solutions that drive business growth and operational efficiency. We help organisations optimise their customer acquisition, customer service operations and revenue collection initiatives through innovative, fully customisable Cloud/SaaS technology that integrates with a client's existing systems, channels and applications.

With offices in Cape Town and Centurion, iNOVO works with businesses across multiple industries to improve customer experience, service efficiency and revenue generation. Our solutions and services portfolio focuses on Channels and Digital, Journey Orchestration, Self-Service, Empowered Agents, Complete Performance, and Analytics and AI.

The Senior Project Manager is a senior, strategic role at the heart of iNOVO's delivery capability. The Senior PM owns end-to-end project delivery across complex internal initiatives and customer-facing implementations, working directly with executive leadership, cross-functional teams, and senior client stakeholders.

This role requires expertise in Agile and Scrum delivery, hands-on proficiency with Jira, and a demonstrated ability to operate in the technical environment relevant to their assigned product (for example CCaaS, CRM, or conversational AI platforms), ideally with hands-on experience on a relevant platform. Critically, the Senior PM is expected to actively leverage AI tools to enhance project management productivity, including the use of prompt engineering to accelerate reporting, risk analysis, and status communication.

The Senior PM upholds iNOVO's delivery standards on every engagement they lead, mentors project managers they work alongside, and is a trusted voice on project governance, data accuracy, and stakeholder reporting, operating within the methodology and governance framework set by the Programme Manager. A commitment to disciplined excellence, not just meeting the bar but raising it consistently, is what differentiates the candidates we are looking for.

• Lead and own the full project lifecycle from initiation through to closure, using Agile and Scrum methodologies as the primary delivery framework.
• Facilitate all Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, with rigour and consistency.
• Manage Jira as the single source of truth for project tracking: maintain clean backlogs, accurate sprint data, and up-to-date boards for all active projects.
• Apply appropriate delivery frameworks (Scrum, Kanban, hybrid) based on project context, and make the rationale transparent to stakeholders.
• Manage dependencies, critical paths, and resource constraints across simultaneous projects, escalating blockers promptly and with recommended resolutions.
• Develop and maintain detailed project plans, milestones, and delivery roadmaps that are accurate, current, and accessible to all relevant parties.

• Apply working knowledge of the assigned product’s technical environment to plan, communicate, and govern technology delivery projects with confidence alongside technical teams.
• Leverage experience with the core platform(s) relevant to the assigned product to anticipate integration complexity, implementation sequencing, and change impact.
• Facilitate clear communication between technical delivery teams and non-technical stakeholders, translating platform complexity into accessible language without loss of accuracy.
• Stay current with developments in the assigned product’s platform and broader AI-driven capabilities that could affect project…