Implementation Engineer

At Cyber Sentriq, we're scaling rapidly towards our vision of becoming a $100M ARR AI driven cybersecurity leader by 2028. As our new Implementation Engineer
, you'll be at the heart of enabling seamless onboarding experiences for our MSP partners and their customers, helping them protect what matters most with next generation security and backup technology.

This role is ideal for someone who thrives in customer focused technical work, enjoys structured problem solving, and wants to grow their career in cybersecurity.

• Lead onboarding and implementation sessions with new MSP partners and customers
• Deploy, configure and integrate Cyber Sentriq's cybersecurity and backup platform across a wide range of customer environments
• Use automation and AI powered tooling to streamline deployments, reduce manual effort and improve configuration consistency

• Troubleshoot setup challenges and partner with Technical Support and Customer Success teams to drive rapid resolutions
• Collaborate cross functionally to ensure smooth post-implementation handover and long term customer success

• Deliver engaging training on product features, best practices and security optimisation
• Contribute to internal playbooks, implementation guides and continuous improvement initiatives to reduce onboarding time

• Perform operational tasks such as licence upgrades, provisioning changes and account administration

• Bachelor's degree in Computer Science, IT or related field, or equivalent hands-on experience
• 2+ years experience in implementation engineering, systems engineering or another customer facing technical role
• Strong understanding of cybersecurity fundamentals, backup and recovery concepts, and MSP environments
• Knowledge of networking, firewalls, cloud platforms such as Azure, AWS and M365, and virtualisation technologies
• Strong communication skills with a customer first mindset
• Highly organised, process focused and comfortable writing technical documentation
• Exposure to scripting or automation such as Power Shell, Python or API integrations (preferred but not required)
• Familiarity with AI enabled tooling or automation workflows (preferred but not required)

• Shape processes in a rapidly scaling cyber security business with strong commercial performance
• Work with cutting edge, AI driven cybersecurity and backup technology powering MSPs worldwide
• Join a collaborative team with bold ambition, supportive leadership and opportunities to grow
• Build a clear and supported path toward Solutions Engineering

• Time-to-value by shortening onboarding and deployment timelines
• Technical quality through accurate, secure and efficient implementations with minimal post-deployment issues
• Customer satisfaction based on positive feedback from onboarding and training sessions
• Operational efficiency by using automation and scripting to eliminate manual or repetitive tasks
• Cross functional collaboration through smooth handovers and strong internal partnerships
• Documentation quality by contributing meaningfully to playbooks and knowledge bases

• Enjoy 20 days paid holiday
• 2 CARE Days
  - Give back and get your birthday off as a thank you!
• Private Medical
  - Caring for you inside and out
• Collaborative and supportive work environment
• Recognition for your contributions
• Opportunities for professional & personal growth
• Career advancement in our dynamic and innovative company

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