Infrastructure Team Lead

Managed IT Services | Infrastructure & Support Leadership | Market Related | Cape Town

• Location:
  
  Cape Town, Western Cape, South Africa (on-site, with travel to client sites)
• Reports to:
  
  Chief Executive Officer
• Team:
  Six engineers across L1 to L3
• Contract Type:
  Permanent
• Other:
  Valid driver’s licence and own vehicle required; standby and after-hours cover on rotation

Satāya is representing an established managed IT services provider in Cape Town that looks after businesses across South Africa. The company has built its reputation on reliable, proactive support, and it’s now looking for a senior technical lead to take ownership of its support and infrastructure.

The Technical Support & Infrastructure Lead will be the most senior technical voice in the business. This person sets the standards every client environment is built to, handles the hardest escalations, and leads a team of six engineers day to day. It’s a role for someone who still enjoys getting their hands on a firewall or a tenant, and who is ready to take full responsibility for a team and its results.

The role works closely with the CEO on architecture, investment decisions and the technical roadmap. The right person thinks in systems, documents everything, and wants to build a support and infrastructure function that clients can rely on completely.

• Define and maintain the standard technology stack across client environments, covering networking, security, cloud and endpoints
• Partner with the CEO on solution design, major infrastructure decisions and change approvals
• Maintain an infrastructure roadmap for each managed client, setting out current state, risks and recommended next steps
• Steadily reduce technical debt and configuration drift, moving every client towards a secure, supportable baseline
• Act as the senior escalation point for complex faults, leading investigations through to permanent fixes
• Hold the team to agreed service levels, with clear visibility of backlog, ticket quality and first-time resolution

• Own patching, endpoint protection, backups and security baselines across the client base
• Run regular configuration reviews of cloud tenants, firewalls, networks and servers
• Carry out test restores, recovery checks and incident simulations to prove resilience
• Lead a team of six engineers through daily stand-ups, escalation reviews and regular performance conversations
• Coach engineers to solve problems themselves, with clear development and certification paths for each person
• Plan capacity across support, projects and the on-call roster

• At least five years in a managed services environment, ideally seven or more, with a strong infrastructure background
• Deep, hands-on Microsoft 365 and Azure capability, covering administration, security and architecture
• Strong networking skills, including next-generation firewalls, VPNs and SD-WAN (Fortinet experience is ideal)
• Working knowledge of RMM, endpoint management, EDR and monitoring platforms
• Experience leading or mentoring engineers, and the readiness to take full accountability for a team
• A track record of delivering infrastructure projects on time and on budget
• Able to explain technical risk to clients and executives in plain business language
• A degree in IT or a related field;
  Microsoft, Fortinet, ITIL or project management certifications are a strong advantage
• Calm under pressure, methodical, and naturally drawn to structure and documentation

• A respected, well-established provider with a loyal national client base
• A senior technical role with real authority, working directly with the CEO
• The chance to shape the support and infrastructure standards rather than inherit fixed ones
• A capable team ready to be developed, with clear scope to build its culture
• A role that keeps you close to the technology while growing your leadership experience