Systems Support Analyst

Pepkor Payments and Lending is looking for an experienced Systems Support Analyst to play a key role in supporting the Credit Risk Systems Owner by ensuring the efficient operation, optimisation, and continuous enhancement of all credit and collections system functions. This role will act as a critical liaison between business and technology teams, ensuring that system configurations and enhancements are delivered accurately and efficiently, while adhering to business rules, compliance standards, and operational objectives.

• Configure system parameters, workflows, strategies, and rules within credit and collections platforms.
• Implement and adjust collection strategies, risk rules, scoring logic, dialler strategies, and letter/SMS workflows under guidance from the Systems Owner.
• Maintain accurate and up-to-date configuration records, version controls, and change documentation.
• Perform impact assessments on configuration changes and ensure alignment with system capabilities and compliance requirements.

• Conduct regular system checks to ensure key processes are running (batch jobs, workflows, scoring, integrations).
• Investigate issues, identify root causes, and propose corrective actions.
• Validate system behaviour after configuration updates or deployments.
• Monitor data quality and escalations from operations, ensuring issues are resolved promptly.

• Develop and execute test cases for configuration changes, enhancements, and new functionality.
• Support User Acceptance Testing (UAT) with business teams.
• Log defects, work with IT/vendor teams to ensure resolution, and validate fixes.
• Ensure testing aligns with technical specifications and operational scenarios.

• Provide first-line system support for credit, collections, and recovery teams.
• Answer queries relating to workflows, rules, strategies, and functionality.
• Conduct walkthroughs and assist in training users on new features or updated configurations.
• Prepare clear communication and release notes for changes

• Ensure configuration changes adhere to audit trails, internal controls, and regulatory requirements (NCA, POPIA, etc.).
• Maintain structured documentation of configurations, processes, and system logic.
• Support the Systems Owner in preparing governance reports, risk assessments, and compliance evidence.
• Provide reporting on system changes and performance.