Service Administrator - IT
Listed on 2026-10-17
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IT/Tech
IT Business Analyst, IT Specialist, IT Support, Systems Administrator
Key Responsibilities
Administer and maintain the Service Now platform, including user access, roles, permissions, and data policies.
Configure and support Service Now modules, including ITSM, CSM, SOM, SPM, FSM, and additional modules as required.
Configure forms, catalog items, workflows, business rules, UI policies, notifications, and other platform functionality.
Provide end-user support, troubleshoot platform issues, and promote user adoption.
Collaborate with technical and business teams to deliver platform enhancements and improvements.
Maintain platform documentation, configuration records, and user support materials.
Ensure compliance with internal security standards and governance policies.
Coordinate Service Now work streams to ensure projects and enhancements are prioritised and delivered within agreed timelines.
Support integrations between Service Now and other enterprise systems using APIs and integration technologies.
Stay up to date with the latest Service Now features, releases, and best practices.
Proactively identify platform risks and contribute to effective solutions.
Provide guidance and knowledge sharing to support colleagues and strengthen team capability.
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