Senior Solutions Architect

Location:

Johannesburg

Our client is a fast-growing African technology company solving one of the most consequential problems in the region's digital economy, remotely, at scale and across infrastructure that is inconsistent and high stakes. Their platform is trusted by some of the continent's most demanding institutions precisely because it works.

Be the technical authority in every client engagement. Win the technical sale, own the integration, and hold the relationship from the first demo through to a live, expanding deployment and beyond. Keep clients technically healthy, operationally resilient and growing. Above all, this role exists to win the technical sale and deliver integrations to a live, stable standard.

The Senior Solutions Engineer is a senior technical presence in the client relationship. You will own the full lifecycle, from the first technical discovery call through proof of concept, integration design and live deployment, to ongoing technical account management. You will be the reason clients say yes, the reason integrations go live on schedule, and the reason deployments expand.

The role reports to the Head of Customer Success, because its primary accountability is ensuring clients realise value throughout their lifecycle, from onboarding and implementation to adoption, retention and expansion. What you learn in the field will shape how the business sells, supports and builds.

It calls for deep technical credibility in API and SDK driven environments, sharp commercial instinct, and the communication range to move between a client's security architect and their CFO in the same meeting. Experience in digital identity, KYC, fintech or highly regulated B2B technology environments is a strong advantage.

• Own the pre-sales technical outcome end to end, from the first technical call through solution design and proof of concept execution to technical sign-off.
• Ensure enterprise prospects leave every engagement technically convinced: integration fit is clear, compliance concerns are resolved, and the path to contract is defined.
• Scope proofs of concept to answer the right question, and execute them to a standard that accelerates purchase decisions.
• Feed learnings back to internal teams so that the product's technical differentiation stays sharp, well articulated and consistently credible against the competition.
• Use AI tools to answer RFPs, RFIs and security questionnaires with the precision and commercial awareness that move deals forward.

• Ensure integration proposals are technically credible before a contract is signed.
• Validate that proposed solutions are feasible and commercially deliverable within deal timelines, identifying and mitigating integration risks early.
• Lead the handover from pre-sales to implementation, carrying full context and ensuring client confidence is not disrupted by the transition.

• Be the authority on integrating all product SDKs, APIs and solutions.
• Use AI tools to simulate integration environments and challenge product and engineering assets, creating a continuous competitive advantage through ease of integration.
• Innovate and upgrade demos, integration documentation and approach by finding the path of least resistance to integration.
• Ensure new clients go live on schedule and to a standard that sets up expansion, not remediation.
• Proactively manage platform performance risks in every live deployment, surfacing issues such as throughput requirements internally before they become production problems.
• Partner with Product and Engineering on a consistent technical feedback loop, so that learnings from integration, experimentation and observation become improvements across the board.

• Actively drive the technical health of strategic accounts after deployment, rather than passively monitoring it.
• Be a trusted senior adviser to client technical leads, architects, engineers and security teams.
• Support clients through product changes, new features and regulatory shifts, ensuring disruptions are anticipated and managed.

• Translate field intelligence into actionable insights for the commercial team and product leadership, so that win and loss patterns shape sales strategy and client and market feedback informs the product roadmap.
• Own the…