QA Manager - Merchant - FY

, South Africa’s leading online retailer, is looking for a highly talented QA Manager (Merchant) to join our team.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

The position reports to the QA Director.

• Lead and provide strategic oversight to multiple QA teams across diverse products and stakeholders, ensuring alignment with overall business objectives.
• Foster seamless coordination and robust communication channels among QA teams and various product stakeholders to build a cohesive quality assurance strategy.
• Cultivate a self-sustaining environment where teams are empowered to make autonomous decisions, thereby allowing you to dedicate efforts towards strategic enhancements and innovation in the QA domain.
• Engage actively in QA processes to garner insights and drive technical advancements, leveraging firsthand experience and hand-on involvement to refine processes and develop strategic initiatives.
• Build and nurture strategic alliances with product teams within and across divisions to synchronise QA goals with broader business strategies.
• Contribute to the Community of Practice for Quality Assurance within the engineering landscape to share knowledge and best practices.
• Spearhead recruitment efforts to attract top talent for the QA team, ensuring a robust and competent workforce.
• Elevate development quality by formulating and instituting superior testing processes and practices in collaboration with engineers and engineering managers.
• Collaborate with engineering leadership to architect and manage an integrated roadmap for automation initiatives, with a focus on enhancing efficiency and coverage.
  Play a pivotal role in refining the automation strategy and expanding automation coverage for both UI and service-based tests.
• Ensure teams continuously develop, execute and maintain comprehensive test cases to identify and address bugs, aligned with best practices and strategic objectives.
• Oversee the creation and maintenance of sustainable and reusable test data, ensuring data integrity and efficiency.
• Proactively identify testing gaps and lead the collaborative resolution process with automation engineers, engineers, and QA Analysts.
• Maintain rigorous standards in bug identification, documentation and tracking in line with strategic goals and industry best practices.
• Oversee regression testing operations, ensuring robust quality control when addressing resolved bugs.
• Ensure continuous feedback from production issues is integrated into the QA test base by reevaluating coverage and updating test cases to uphold adequate coverage.
• Strategically increase code coverage across the technology stack by identifying critical tests at the unit, service, and functional levels.
• Develop and disseminate detailed status reports based on test outcomes to team leaders, highlighting implications for overall project plans and timelines.
• Initiate and drive programs aimed at elevating QA visibility in project progress, building dynamic relationships with product stakeholders to ensure early and proactive QA engagement in upcoming projects.
• Mentor and coach the test teams and engineers, enhancing their capabilities in test methodologies and automation practices.

• Stakeholder Relationship Management: Demonstrated ability to build and maintain effective relationships with a diverse range of stakeholders across multiple teams and divisions.
• Leadership and Coordination: Proven experience in leading and coordinating cross-functional…